The Bat Cage Inc. is looking for a friendly, reliable, and customer-focused Part-Time Customer Service Representative to join our team.

This position is ideal for someone who enjoys working with people, is comfortable in a fast-paced recreational environment, and can confidently manage front desk responsibilities while helping ensure the facility operates smoothly.

Job Responsibilities

- Welcome customers and provide friendly, skilled service at the front desk.
- Assist customers with bookings, memberships, pricing, facility services, promotions, and general inquiries.
- Answer incoming phone calls, messages, and customer questions in a timely and professional manner.
- Process customer payments and accurately handle cash, debit, credit, and other transactions.
- Manage and monitor customer bookings and help customers with check-in upon arrival.
- Explain facility rules, safety requirements, and proper use of cages and equipment to customers.
- Assist customers with batting cages, pitching machines, and other facility equipment when required.
- Monitor the facility and help ensure customers are following safety rules and facility policies.
- Maintain a clean, organized, and welcoming front desk, waiting area, and common spaces.
- Perform light cleaning and general facility upkeep during the shift as required.
- Restock supplies and notify management when inventory or facility supplies are running low.
- Assist with memberships, punch cards, promotions, special events, camps, coaching sessions, and group bookings.




- Handle basic customer concerns professionally and escalate more complex matters to management when necessary.
- Complete opening and/or closing responsibilities depending on the assigned shift.
- Work collaboratively with coaches, other staff members, and management to provide customers with a positive experience.
- Perform other reasonable duties related to front desk and facility operations as assigned.

Qualifications
- Strong customer service and communication skills.
- Friendly, approachable, and professional attitude.
- Reliable, punctual, and able to work independently when required.
- Comfortable handling payments and using computers or booking/POS systems.
- Able to multitask and remain organized during busy periods.
- Willing to learn how to operate and assist customers with facility equipment.
- Previous customer service, retail, recreation, sports facility, or front desk experience is an asset but not required.
- An interest in baseball, softball, cricket, or sports is an asset but not mandatory.

Availability This is a part-time position. Candidates should have flexible availability, including evenings and weekends, based on facility needs.

What We’re Looking For

We are looking for someone who is not simply sitting at the front desk, but who takes ownership of the customer experience. The right candidate will be attentive, helpful, responsible, and willing to step in wherever needed to keep The Bat Cage clean, organized, safe, and welcoming for our customers.

Pay: $16.75-$20.00 per hour

Expected hours: 15.0 – 25.0 per week

Benefits

- Company events
- On-site parking
- Paid time off

Work Location: In person

📌 Customer Service Representative (Dartmouth)
🏢 The Bat Cage
📍 Dartmouth