The Kativik Regional Government (KRG), a supramunicipal body with jurisdiction over the territory of Québec located north of the 55th parallel, is looking for an energetic and motivated individual to work in the capacity of:

CUSTOMER SERVICE REPRESENTATIVE TIER 2

Reporting to the Network Operations Coordinator and working closely with the other employees of the Tamaani section, the Customer Service Representative Tier 2 assists the Customer Service team and provides “level 2+” support on network-related issues. The duties and responsibilities of the Customer Service Representative Tier 2 are but not limited to:

- Monitor all network traffic segments and address potential issues stemming from changing patterns;
- Assist Customer Service team and provide “level 2+” support on network related issues;
- Assist customers with internet access, web streaming and web conferencing issues, applications, and projects;
- Ensure proper documentation of all systems related to network activities and infrastructure;
- Assist with the management of the Internet service billing system;
- Assist Tamaani Internet customers with web streaming and web conferencing applications and projects;
- Work with resources within KRG and/or with outside contractors as required;
- Advise the Senior Network Administrator, Coordinator,



and Assistant Director on major issues, infrastructure changes, and future requirements;
- Perform any other tasks as requested by the supervisor.

REQUIREMENTS :

- College level diploma in technology or 2 years of experience in a related field is an asset;
- Good oral and written communication skills in at least two (2) of the following languages: Inuktitut, English, French;
- Prior experience working with wireless networking (both the software and physical aspects of RF networking);
- Strong troubleshooting skills and the ability to resolve unforeseen network problems;
- Ability to transfer his/her knowledge to others;
- Strong focus on customer service-oriented personality;
- Good verbal and written communication skills;

Place of work: Kuujjuaq, Quebec

Salary: Minimum $45,942 and maximum $77,337 annually

Cost-of-living differential: minimum $8,500 annually;

Food allowance: minimum $4,216 annually;

Annual leave trips: maximum of 3 per person annually

Group Insurance;

Vacation: 20 days/year;

Seniority level: Entry level

Employment type: Full time

Job function: Administrative, Information Technology, and Other

Industries: Computer and Network Security and IT Services and IT Consulting

📌 CUSTOMER SERVICE REPRESENTATIVE TIER 2 (Kuujjuaq)
🏢 Kativik Regional Government
📍 Kuujjuaq