Join Riverside Natural Foods Ltd., As a B-Corp certified, Triple-Bottom Line company, we proudly manufacture nutritious, 'better-for-you' snacks such as MadeGood and GOOD TO GO. We’re on an ambitious mission to double our business by 2027, and we need talented individuals like you to help us reach new heights. So, lace up your boots and let’s tackle the climb together.

The Customer Service

Specialist serves as the primary operational contact for assigned customers and is responsible for managing customer orders from receipt through invoicing. This role coordinates closely with Planning, Logistics, Warehouse, Finance, and Sales teams to ensure customer requirements are met, service issues are resolved quickly, and customer relationships are maintained through proactive and professional communication. The role also supports continuous improvement of order management, EDI processes, and customer service execution.

Manage customer orders through the complete order-to-cash lifecycle, ensuring accurate processing, shipment, and invoicing. Serve as the primary contact for assigned customers regarding order status, delivery concerns, inventory availability, service issues, claims, and invoicing questions. Monitor inventory availability and coordinate with Planning and Supply teams to address shortages, delays, allocations, and out-of-stock situations.

Investigate and resolve EDI exceptions related to order receipt, shipment confirmations, and invoicing activities. Research and support resolution of customer deductions, shortages, claims, and billing discrepancies. Build effective relationships with customer contacts, Customer Supply Chain Analysts, Sales leaders, and internal functional partners.

Support development and maintenance of customer scorecards, service reporting, and operational performance tracking. Identify opportunities to improve customer service processes, reduce manual effort, and improve customer experience. Document issues, root causes, and corrective actions to prevent recurring service failures. 2–5 years of customer service,



customer operations, logistics, order fulfillment, or supply chain experience. ~ Experience within a CPG, manufacturing, distribution, or food industry environment preferred. ~ Robust understanding of order management and fulfillment processes. ~ Experience with SAP, ERP systems, EDI platforms, and Microsoft Excel. ~ Strong customer-facing communication skills.

Excellent customer relationship management skills.

Experience troubleshooting EDI and order management issues. Ability to work independently while managing multiple customer portfolios. Customer-first mindset balanced with operational realities. Builds strong partnerships with Planning, Logistics, Warehouse, Finance, Sales, and Customer Supply Chain teams. Takes ownership of customer service performance and issue resolution. Maintains effectiveness when priorities, inventory positions, and customer requirements change.

Resourcefulness: Uses available data, systems, and stakeholder relationships to resolve service issues efficiently. Customer orders entered accurately and processed within required timelines Customer Responsiveness Customer emails, calls, and inquiries responded to within established service levels Service issues, shortages, delivery issues, claims, and customer escalations resolved or assigned within SLA EDI & Transaction Integrity EDI errors, failed transmissions, and order exceptions resolved Service risks, shortages, delays,



and customer impacts communicated to stakeholders 100% of material issues communicated and documented Process Improvement Participation in service improvement initiatives and SOP adherence 60,000 — $75,000 CAD 60,000 — $75,000 CAD Help us shape what this organization will look like and what we’ll offer the world, into the future. This means rolling up your sleeves and sometimes building the process – fast! – We’re a flat organization with few silos which means you’ll have full access to everyone from our founders to our production staff.

Speak up, share your ideas and go places you normally wouldn’t – like the plant, or the boardroom.

Personal development : We’ll support and empower you to chart your own path and reach any heights you set for yourself. Count on us to give you the training and tools to grow and progress.

Be a Riverside Brand Ambassador: Stay relentlessly close to our consumers and represent the brand in every interaction, decision, and deliverable. Bring the consumer voice into your work by protecting product quality, availability, and experience, acting early when standards slip, and delivering consistent value that earns trust, advocacy, and long‑term brand love. You must be willing to try, ask and answer challenging questions, test and learn, turn over every stone, keep moving forward and help us find a way through.

Resourcefulness and grit will be your constant companions at Riverside and will serve you well. We pride ourselves in being respectful and supportive of others while shining brightly through our innovative, high‑quality products.

Continuous improvement: As a learn‑as‑we‑go organization, we rely on each other to continuously improve everything we touch to make it better, more efficient, more sustainable, and more endearing to customers, consumers, employees, vendors, partners and the community. Join Employee‑Led Resource Groups (ERGs) championing mental health, sustainability, diversity, women, and LGBTQ+ rights Riverside Natural Foods Ltd. is committed to providing an inclusive and accessible environment for everyone. If you have a disability and require accommodation in the interview process, please let us know when you apply.

📌 Customer Service Specialist (Part-Time) (Toronto)
🏢 Socket.dev
📍 Toronto