Do you love customer service? Do you want to be part of a global organization at the forefront of life sciences and healthcare?

Blueprint

Genetics, a Quest Diagnostics company, is a clinical genetic testing company aspiring to bring genetic knowledge to mainstream healthcare. We are now looking for a highly motivated, social and proactive team player in the heart of our customer service team to fill the position of Genomic Client Service Specialist in Canada.

Our Client Services

Team consists of energetic, creative and positive experts of customer communication and Blueprint Genetics’ products. We at Blueprint Genetics are committed to providing clinicians, and their patients, with comprehensive and high‑quality tools and resources for diagnostics of genetic conditions. We work with hundreds of clinics around the globe and the quality of our interpretation has been praised by many of the world’s best medical centres.

In this position your primary goal is to offer world‑class customer support to our Canadian clients and ensure that our delivery process runs smoothly. With phone and e‑mail as your main work tools, you will answer questions concerning our products, ordering, sample requirements and clinical statements. In addition, your daily work will consist of taking care of order processing, quality control, recording sample information, and maintaining records in the CRM system.





You will also contribute to developing our customer communication process. You will be joining our global client services team spread out in Canada, Finland and the United States. This role will report directly to the Genomic Client Services Team Supervisor in the United States.

We are looking for a person who is passionate about creating a great customer experience. You have excellent communication skills and can provide high‑level service in French and English. You thrive in a fast‑paced and evolving environment and manage to multi‑task with interruptions and without being demotivated by routine back‑office tasks.

Furthermore, you do not get startled by tricky client inquiries but instead consider these as opportunities to learn. We promise to provide you with the necessary on‑the‑job training to get you started and you will have the full support of our experienced Client Services team along the way. ~ A vocational or bachelor’s degree preferably in Life Sciences or relevant field ~1–2 years of experience from a demanding customer service position, and enthusiasm to develop in this area ~ Ability to communicate fluently in French and English is required, other languages are seen as an asset ~ Previous work experience from medical or life science environment is an advantage sense of purpose, customer focus, teamwork and transparency. You will get full support from our Global Client Services team.

📌 Customer Service Specialist (Service) (Quebec City)
🏢 Blueprint Genetics
📍 Quebec City