Power the Events That Shape Industries Want a role where you work directly with customers, support live events, and help bring large-scale experiences to life- all inside a fast-growing SaaS company? From conferences and trade shows to hybrid and virtual experiences, our software powers high-impact events around the world. As one of Canada’s fastest-growing event technology companies, we design systems that simplify, automate, and monetize events, including self-check-in hardware, smart badges, and a powerful SaaS platform.

We listen to customers. At PheedLoop, events don’t just run on software- they run on exceptional operational execution and customer support. As a Customer Service Specialist, you’ll play a key role in helping customers successfully execute their events using PheedLoop’s technology and event hardware solutions.

You’ll work closely with customers throughout their event journey, ensuring everything from hardware preparation to operational coordination and live support runs smoothly. This role blends customer communication, technical troubleshooting, logistics coordination, and real-world event execution. This is not a traditional customer support or call‑center role.

Whether you’re helping prepare event kits, supporting customers onsite, troubleshooting hardware, or coordinating operational timelines;

your impact will be visible immediately Act as a key operational and support contact for customers throughout event preparation and execution Support customers with event hardware setup, troubleshooting, and operational best practices Coordinate outbound and return shipping logistics aligned with customer event timelines Prepare and quality‑check event kits, kiosks, badges, and consumables based on customer‑specific requirements Assist customers with navigating operational and technical event‑related challenges in real time Collaborate closely with Customer Success, Operations,



and Product teams to ensure seamless event delivery Support onsite event execution and customer coordination when required Develop expertise in PheedLoop’s event management software and hardware ecosystem Identify opportunities to improve customer experience and operational workflows internally Periodic work after‑hours and on weekends may occasionally be required during peak event periods. 1+ year of experience in customer support, event operations, logistics coordination, implementation, hospitality, customer‑facing operations, or related environments is preferred but not required ~ University, college, or post‑secondary education required; Business, Operations, Supply Chain, Event Management, or related programs preferred ~ Strong communication skills and ability to support customers in a transparent, professional, and approachable manner ~ Interest in live events, operations, technology, or customer experience ~ Recent graduates are strongly encouraged to apply Enjoys working directly with customers while solving operational problems Enjoys seeing their work directly impact customer success Enjoy 100% employer-paid health coverage because your well‑being matters. Work from an office directly connected to the TTC subway, making your commute smooth and stress‑free. Join team lunches, learning opportunities, and company outings that make growth and networking part of the experience.

Be part of an ambitious, high‑performance culture surrounded by people who love building big things. Get exposure to major conferences, global brands, and large‑scale live events powered through technology. On a small team like ours, your impact won’t be “someday” it’ll be immediate.

You’ll take on real responsibility early, move quickly, and help power events experienced by thousands of attendees around the world. We do not use artificial intelligence or automated decision‑making tools in our hiring process. #

📌 Customer Service Specialist- Logistics (Toronto)
🏢 PheedLoop Events
📍 Toronto