Description SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Description SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners.

We foster a cooperative and inclusive work environment where innovation and continuous improvement are highly valued. As a Customer Success Executive on our Strategic Partnerships team, you'll be the primary point of contact for some of the largest and most complex consumer packaged goods companies on the SPS Revenue Recovery network. You'll guide these customers through every stage of their journey with SPS Commerce, from onboarding through renewal, helping them get real value out of the Revenue Recovery Service.

You'll work closely with CSMs, CIMs, Sales, Support, and Product teams to make sure customers' needs are heard and acted on across SPS. Own the relationship with a portfolio of large, complex CPG accounts, acting as their advocate inside SPS Commerce and their trusted advisor on retail compliance operations. Guide customers through onboarding, product adoption, and renewal, so they see measurable value from the network at each stage.

Analyze customer deduction and compliance data to help identify root causes and recommend prevention strategies for issues like Walmart deductions and OTIF non-compliance. Train customers on SPS Commerce products and retail compliance programs in a way that builds real confidence and drives adoption, not just awareness.



Track account health and engagement, and act early when a customer shows signs of risk, coordinating with internal teams to resolve issues before they affect renewal.

Bring customer feedback back into SPS Commerce, connecting customers with Product, Support, and Retail Compliance teams when their input can shape what we build next. Stay current on retail and CPG industry developments, through trading partner communications, retailer scorecards, industry groups, and conferences, and translate what you learn into practical advice for your customers. Contribute to the broader Customer Success strategy for account retention, expansion, and customer health across the Revenue Recovery segment.

Bachelor’s degree, preferably, in Business, Finance, or Supply Chain, or equivalent professional experience. ~A track record of managing complex customer relationships and navigating competing priorities across large organizations. ~ Strong written and verbal communication skills, with the ability to explain compliance and technical topics clearly to non-technical stakeholders. ~ Comfort analyzing data to find root causes and turning that analysis into a clear recommendation. ~ The ability to work independently, prioritize a full portfolio of accounts, and know when to escalate.



~ SPS Commerce runs the retail network that connects thousands of retailers, distributors, grocers, and suppliers, including seven of 2025's top 10 retailers. Joining the Enterprise CPG Customer Success team means working with some of the largest CPG brands in the world and helping them turn retail compliance from a source of friction into a source of confidence. This role follows a hybrid work model, with regular in-office presence required at our Toronto, Minneapolis, MN or Rogers, AR office.

At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role.

The annual salary range for this role is: $78,500 - $117,800 CAD / $76,700 - $118,900 USD. An incentive award, if granted, is based on individual and/or organizational performance. SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security.

Benefits are country-specific and aligned with local laws and market practices. At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #

📌 Customer Success Executive (Toronto)
🏢 SPS COMMERCE
📍 Toronto