Position Overview The Search Atlas Enterprise Customer Success Manager (CSM) is responsible for ensuring enterprise clients maximize value from the Search Atlas platform. This role will build strong client relationships, drive product adoption, and serve as the primary point of contact for enterprise accounts post-sale. Develop and execute strategic success plans for enterprise clients to ensure high retention rates and account growth Conduct regular business reviews with clients to demonstrate ROI and identify expansion opportunities Collaborate with product, engineering, and support teams to advocate for customer needs Identify upsell and cross-sell opportunities within assigned accounts Facilitate onboarding and training sessions for new enterprise users 3+ years of customer success experience in B2B SaaS, preferably with enterprise clients ~ Proven track record of reducing churn and growing existing accounts ~ Strong understanding of search technology, SEO, and digital marketing concepts ~ Fully remote role with a dynamic and supportive team.

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Work from home ~11 days PTO + Christmas Day + New Year's Day paid off ~ At Search Atlas Group, we are committed to enjoying life as we are to delivering best-in-class services and software. From community volunteer days, socially conscious initiatives, and team lunches and outings, our office reflects our team’s diverse interests. We are very proud of the kind, inclusive, and collaborative company culture we have built and have been very lucky to be recognized by both national and local industry leaders: ~Magazine) ~ Plus, we're big on being real with each other, so there's no room for office drama or gossip. we're on a mission to master our craft.

We're all about raising the bar and becoming the absolute best in our field. No sweat, just dive into the Google pool! We're a crew of go-getters, always ready to tackle challenges head-on. We're all about agility, evolution, and innovation.

📌 Customer Success Manager-Enterprise (Quebec City)
🏢 Search Atlas
📍 Quebec City