Current job opportunities are posted here as they become available. Ensure all customer interactions (both internally and externally) are performed to the expectations of excellent customer service, including facilitating our commitment to be on time, conveying what to expect, ensuring the technician arrives prepared, and developing a strong relationship and understanding of the various sites and site personnel. Maintain open communication with Service Managers to maximize awareness of field operations and requirements.

Confirm availability and staging of all required parts and/or equipment for the technician at the most productive pickup point including off-site storage units. Facilitate payment means, pre-approvals, purchase orders, and initiate opening of new accounts. Ensure proper and timely communication with the customer so they may clearly understand when to expect our TPL technician on site.

Scheduling contracted maintenance work (PM, PMO, Monthly, Weekly, LBT) – ensure each technician is properly distributed the work for each assigned account and that it is completed within the assigned month as efficiently as possible. Invoicing - ensure work orders are opened and closed on a timely basis to properly support technicians in the field and increase productivity. Verify the accuracy of all work orders prior to invoicing i.e. technician hours, labour rates, and parts used must be accounted for and billed correctly prior submitting the invoice.

Monitor multiple National Smart Lists to determine available calls that can be invoiced.

Create

Customer invoices for contractual Field Service work performed. Process invoices and forward them to our customers by mail or email, adjusting invoices as needed with the required credits.



Monitor return invoice inbox for customer correspondence and rejected invoices. Verify that all supporting documentation is attached to each invoice.

Scheduling Quoted

Repairs - Ensure that all recommended repairs are quoted by the Service Sales team prior to proceeding with any additional work. All approved major and minor repairs shall then be scheduled and executed in a timely manner, after verifying that any parts required to complete the repair are in stock and allocated to the job. Verifying technician timecards – submit technician timecards to the CSM daily by 10am.

Prior to submission, verify that time sheet numbers align with invoicing. Ensure that each technician is qualified to perform the work at a given site and clearly communicate the requirements of the job, including the site contact, to the technician. Communication - Proactively advise customers of after-hours rates and alternatives prior to dispatching when overtime charges may apply.

Work with the contracts department to establish policies, practices, and systems to improve the invoicing function and process. Ensure all related company documents are accurate, professional, spell checked, and aesthetically pleasing for all our customers and suppliers. Other tasks and responsibilities as may be required from time to time consistent with the growth and development of Total Power and the position of CSS.

Demonstrated ability to troubleshoot basic questions of a technical nature. Excellent working knowledge of Microsoft Office, and strong computer skills / aptitude. Health & wellness spending accounts and Employee Assistance Program.

Paid time off and statutory holidays. Company vehicle for select roles and on-site parking. #

📌 Customer Support / Customer Service Representative **IMMEDIATE HIRE** (Mississauga)
🏢 TPGS
📍 Mississauga