Role Description The Customer Service Representative is a part-time, hybrid role based in the Greater Toronto Area, Canada, with the flexibility to perform some work from home. In this role, the individual responds to customer inquiries via phone, email, and digital channels, providing accurate information and timely resolutions. Day-to-day tasks include managing service requests, tracking orders, documenting interactions in CRM or related systems, and coordinating with internal teams such as operations, logistics, and account management.

The representative supports U.S. Government and commercial customers by clarifying requirements, escalating complex issues, and ensuring follow-up until resolution. The role also involves updating knowledge of company services, maintaining service quality standards, and contributing feedback to improve processes and customer experience.

Qualifications

- Strong customer service and client support skills, including active listening, empathy, and solution-oriented communication.
- Effective verbal and written communication abilities, with professional phone etiquette and explicit email writing.




- Experience using CRM or ticketing systems, basic data entry skills, and comfort working with common office and collaboration software.
- Strong organizational and time management skills, with the ability to prioritize multiple requests and meet deadlines in a fast-paced environment.
- Ability to work independently and as part of a hybrid team, demonstrating reliability, accountability, and attention to detail.
- Comfort interacting with customers operating in remote or challenging environments; familiarity with government or international projects is an asset.
- High level of integrity and discretion when handling sensitive information; commitment to inclusive and respectful customer interactions.
- Previous experience in customer service, call center, or administrative support roles is preferred; post-secondary education in business, communications, or a related field is an asset.
- Availability to work part-time hours with some flexibility to support customer needs across different time zones.

📌 Customr Servic Representativ (Toronto)
🏢 RA Federal Services
📍 Toronto