In the context of large-scale transformations, you are responsible for the delivery of D365 CE solutions involving multiple domains. This position specifically will focus heavily on Customer Service module and to a much lesser degree on Marketing module in a regulatory environment. You must understand and be able to demonstrate working on large enterprise accounts where there are interdependencies between departments, competing priorities, extensive documentation requirements and structured IT processes exist and must be adhered to.

You will gather CE requirements, map industry & business processes, and propose business solutions that suit the customer’s IT landscape. You will lead functional and technical project teams towards successful implementation following your architectural design. You will also play a substantive role in commercial activities, such as creating thought leadership, contributing to RFPs and building strong customer relationships.

Technical

Skills & Knowledge Coordinate multiple project teams to successfully implement CE solutions Break down the work into management tasks Report on your streams progress, issues, risks at daily standups Hone industry expertise by researching current sector risks, innovations and opportunities Business partnering with Director/VP level customers solving their CE challenges Personal & Corporate Contributions ~(Customer Service) for CE in local entity by a.o.



keeping up-date with the latest MS and market advancements ~ Collaborate with cross-functional teams to leverage expertise and ensure high-quality project delivery ~ Enhance internal utilization of and improvement of HSO project methodologies and delivery processes ~ Share expertise by training others, instigating and in learning and knowledge-sharing initiatives Monitor and guide a diverse group of talent to achieve goals and deliver results for HSO and our customers Nurture career development of others through frequent, targeted conversations, coaching, managing performance and mentoring Develop others through team supervision on projects and / or as direct reports (HR responsibility / Team Lead role if applicable) Commercial & Business Acumen Nurture relationships with customer decision-makers, influencers and key users. Participate in sales meetings and customer workshops. To progress to the next level, you should demonstrate the ability to lead complex projects independently, effectively manage customer relationships, and contribute to the growth of the business.

Developing advanced technical and business knowledge and expanding your industry expertise will be essential for moving forward. Besides coaching, steering and mentoring colleagues within HSO and based on your ambitions, track record, talent and current needs of HSO, you can be appointed in the role of Team Lead or Consulting Manager. Your ability to be already positioned as Senior Managing Consultant on customer engagements and exceeding your KPIs are fundamental to be promoted to the next level.

Mid-Senior level Full-time Construction, Software Development, and IT Services and IT Consulting We’re unlocking community knowledge in a current way. Experts add insights directly into each article, started with the help of AI. #

📌 CE, Lead/Managing Consultant (Toronto)
🏢 Hso
📍 Toronto