- Engage with users to map workflows, pain points and operational constraints in Canadian defence and public-sector contexts
- Identify and frame customer problems aligned with the product vision for Cobalt
- Collaborate with customers to prioritise the highest-value problems
- Design and guide iterative delivery plans that alleviate user pain and demonstrate value quickly
- Act as the bridge between users, product and engineering to keep solutions aligned with operational realities
- Continuously refine priorities with customers to ensure adoption and measurable impact
- Champion a user-centric approach across deployments and the wider company
- Support on-site implementation, feedback capture and post-deployment iteration
- Help build understanding of Canadian operational environments, stakeholders and deployment requirements
- Work closely with product and engineering teams to translate field insight into product direction
- Lead end-to-end planning and execution of technology implementation with Canadian customers
- Travel significantly, often in challenging environments, to work with frontline users and partner organisations

Requirements

- Technical proficiency: programming skills, a technical degree, or equivalent experience in a technology company
- Solid customer-facing communication and stakeholder management skills
- Independent decision-making under pressure
- Willingness to travel and work on-site with customers for a significant proportion of your time
- Ability to operate effectively in ambiguity and take high ownership from day one




- Confidence to engage with technical subject matter and work closely with engineers and end users alike
- Experience in defence or defence technology (ideally)
- Familiarity with Canadian defence, national security or public-sector operating environments (ideally)
- Experience working with technical products in operationally complex or regulated environments (ideally)
- Existing Right to Work in Canada at the time of application
- Likely requirement to hold a security clearance or be willing to undergo Canadian security screening
- Continuous residency in Canada for at least 5 years for Reliability Status clearance, or 10 years for Secret clearance

Core Competencies

Demonstrates expertise in user-centric design and technology implementation within Canadian defence and public-sector contexts, with strong stakeholder management and communication skills. Capable of navigating operational complexities and ambiguity while driving measurable impact and adoption.

Highest-signal resume keywords

- Technical Proficiency
- Customer-Facing Communication
- Stakeholder Management
- Experience in Defence Technology
- Willingness to Travel

Hard Skills

- Programming Skills
- Technical Degree
- Technology Implementation
- Operational Complexity Management
- User-Centric Design

Soft Skills

- Independent Decision-Making
- Confidence in Technical Engagement
- Ability to Operate in Ambiguity

Certifications & Qualifications

- Security Clearance
- Right to Work in Canada

Industry Keywords

- Canadian Defence
- Public-Sector Operating Environments
- National Security
- Operational Constraints
- Field Insight Translation

📌 Deployment Strategist (Ottawa)
🏢 Jobtailor
📍 Ottawa