Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at This role will provide on-site assistance to end-users within the organisation’s desktop computing setting in a timely and accurate fashion to ensure optimal service delivery.
Contract Type: Independent Contractor Start Date: Immediate Canadian Citizens and PR Holders Preferred The Desktop Support Engineer in a full-time role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. This hybrid role ensures end-user issues are resolved promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users. 3+ years of strong experience providing IT Infrastructure field support,which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warrantyor customer security compliance requirements.
~ Escalate issues as appropriate and act as a technical escalation for the end user ~ Maintain a high level of customer satisfaction ~ Update ServiceNow and other data repositories (e.g. knowledge base)as appropriatein a timely manner. ~ Identify technical and process issues and recommend improvements ~ Responsible for compliance with applicable corporate policies and procedures ~ Maintains productive relationships with peers and management in IT and the clients whose issues are being worked on ~ Coordination and consulting with client areas to help analyze problems and needs and recommend technical solutions ~ Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment-related activities on PCs, laptops, printers, and POS devices, etc. ~ Perform intermediate-to-advanced desk-side support services, installing and troubleshooting hardware, software, and network-related issues ~ Handle software installation/support/upgrades ~ Provide 1st/2nd level Help Desk support ~ Have A+ certification & at least one certification from either Cisco or Microsoft ~ Exceptional customer service skills ~ Ability to complete tasks effectively with minimal supervision ~ Must be available to work flexible work schedules ~ Proficient in Windows 10 & 11 and Office Suite/O365 Technical Phone *