You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement. The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway. At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years.

We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find recent and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

The Digital Content

Specialist is responsible for creating clear, concise and customer-centered content that enhances the digital experience across Fidelity Investments Canada and Investly platforms. This role works closely with product managers, UX designers, developers and business stakeholders to craft intuitive user interface content that guides customers through digital journeys, supports task completion and builds confidence.

The Digital Content

Specialist applies content design principles, user insights and accessibility standards to create consistent, engaging and compliant experiences across web and mobile applications. Apply user research, behavioral insights, and analytics to optimize content and improve user understanding. Produce content that supports task completion and reduces customer friction.

Delivers content that meets accessibility, plain language, legal and compliance standards.



Achieves stakeholder approval and delivery within project timelines. Adheres to established content standards, style guides and UX writing best practices.

Ensures consistency across customer journeys, products and channels.

Identifies

Identify and addresses content gaps, duplication and inconsistencies. Contributes to the ongoing evolution of content guidelines and reusable content patterns. Participate in product discovery, design reviews and sprint planning activities.

Provides content recommendations that improve usability and customer experience. Incorporates stakeholder feedback while advocating for customer needs and best practices. Delivers content that supports business objectives and user goals.

Uses customer feedback, usability testing and performance data to identify opportunities for improvement. Recommend content enhancements based on data and observed user behaviors. Supports A/B testing and content experiments where applicable.

Demonstrates improvements in content effectiveness, customer engagement and task completion 1+ years of experience in a UI writing role Strong understanding of UX writing content design and information architecture principles. Exceptional writing, editing and proofreading skills, with the ability to simplify complex concepts into clear, concise language. Knowledge of user-centered design methodologies, usability testing and customer journey mapping.

Understanding of digital product development processes and agile ways of working. Ability to create content for mobile applications, responsive web experiences and digital products.

Experience working within legal,



regulatory or compliance requirements for digital content is an asset. We use AI-enabled LinkedIn Hiring Assistant to support parts of our sourcing process.

Base Salary and Discretionary Performance Bonus: Total annual cash compensation (base salary plus target bonus) ranges from A competitive annual range of $79,000 to $96,000, based on your experience and qualifications. Some of the ways we’ll help you feel valued and supported as part of our team: Flexible working arrangements - 100% remote, hybrid, and in office options Parental leave top-up to 100% of your salary for a period of 25 weeks Up to $650 for home office equipment Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice Diversity and inclusion programs, including an active network of Employee Resource Groups Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Fidelity

Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. No telephone inquiries or agencies please.

Canada's Top Employers for Young People Best Workplaces for Inclusion Best Workplaces for Today's Youth Best Workplaces for Women Best Workplaces in Financial Services & Insurance HRD - 5-Star Diversity & Inclusion Employer TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting

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