The Technical Operations Engineer is responsible for assisting the Operations Management in maintenance, management and delivery of best-in-class technical and client support services.

The Technical Operations

Engineer acts as the primary support function for internal teams and external clients, resolving issues in person or with the support of the operations and development teams.

The Technical Operations

Engineer’s scope of responsibilities includes incident management and prioritization of tasks within the production systems and clients.

The Technical Operations

Engineer must be able to efficiently manage time and prioritize and/or escape technical issues for a prompt closure. Manages ticket queues and incident escalations reported via the Engage ITSM and monitoring systems. Assists in conducting root cause analyses for incidents and proposing preventive measures.

Acts as the first point of contact for customers (internal and external) seeking technical assistance. Qualifies and documents problems raised by customers, including reproduction steps and investigation notes. Provides advice to customers on systems, products and services which are available to them.

Handles support of service requests which relate to all technology including workstations, servers, printers, networks, and vendor specific hardware and software.



Performs installation configuration and deployment of recent and existing software in line with defined procedures. Supports the Applications Engineers by driving assigned Level 2 tickets to resolution.

Bachelor's degree in Computer Science, Engineering, or a related discipline from an accredited institution. Previous 1st line support experience or equivalent. Ability to describe technical solutions when communicating with other technologists.

Experience with PHP frameworks and familiar with modern Javascript frameworks (React, Vue, or Angular). Understanding of AWS cloud services and concepts such as S3, EC2, ECS, Lambda, and VPC. Understanding of MySQL database queries, shell scripting and Linux commands.

Experience with software deployment, Docker, Git, Bitbucket is an asset. Annual base pay of $60,000.00-$80,000.00 CAD, depending on experience and qualifications, plus performance-based bonus.

AI Disclosure: AI is not used to screen, assess, or select applicants. Engage is an equal opportunity employer committed to diversity in the workplace. In addition, Engage is committed to providing accommodations for people with disabilities during the recruitment and selection process. Integrity/Teamwork/Diversity/Innovation/Courage #

📌 Digital Technical Operations Engineer (Markham)
🏢 Engage People
📍 Markham