We’re looking for a Digital Adoption Specialist (DAS) to join our Golf - Digital Services team based out of the Montreal or Toronto offices , supporting our Digital Marketing Services (DMS) product for golf operators. This is a high-impact role at the intersection of marketing strategy, client consultation, and account management. As a DAS, you’ll act as a trusted advisor to a portfolio of golf courses, helping them plan, execute, and optimize marketing campaigns that drive real business results.

You’ll blend creativity with data, campaign execution with strategic thinking, and relationship-building with a sharp understanding of digital tools. If you are passionate about marketing, solving problems, educating on product use, building lasting relationships, and helping customers succeed, this role is designed for you.

Campaign

Planning & Execution Proactively plan, submit, and manage seasonal and recurring marketing campaigns for your portfolio of golf courses. Align campaign strategies with the golf course’s business goals, seasonal trends, and past performance.

Customer

Retention & Marketing Strategy Lead regular planning calls and check-ins to review performance, collect feedback, and propose the next campaigns. Ensure customers understand the impact of their campaigns using reporting dashboards and analytics tools. Reduce customer dependency by educating them on best practices, workflows, and key tools across the Lightspeed Golf ecosystem. Collaborate with Account Managers to support at-risk customers and prevent churn with proactive retention strategies.

Campaign

Performance & Reporting Monitor and evaluate campaign success against performance benchmarks such as CTR, engagement, and conversions. Maintain accurate documentation in ClickUp, ensuring campaign timelines, customer sentiment, and key touchpoints are captured. Partner with internal teams (Product, Support, Digital Services) to resolve escalations and improve service delivery.





Experience in a customer‑facing or client success role Strong interest in marketing, advertising, or the golf industry Ability to lead structured client conversations around strategy, campaign goals, and performance Analytical mindset with the ability to interpret data and generate insights Comfortable using marketing platforms, dashboards, or analytics tools Organized and able to manage multiple accounts, deadlines, and follow‑ups independently As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position Previous experience in a marketing or customer engagement role within the software or tech industry. Knowledge of or experience in the golf industry, understanding its unique business needs and customer base. Understanding of the sales cycle and customer journey in a SaaS environment, with a focus on marketing strategies and customer retention.

You excel at multitasking, managing multiple customer accounts and communication channels while maintaining a high degree of organization. You are autonomous and capable of independent work, yet understand the importance of collaboration and excel within team settings. You pay meticulous attention to detail, ensuring the quality and precision of your work even under pressure.

A flexible work workplace that empowers you to do your best work A culture that celebrates performance Flexible paid time off and remote work policies ~ Equity options, because this is your company too ~ Contributions to your pension plan.



Training opportunities to grow your skills and career ~ Time off to volunteer and give back to your community ~ Interest groups, employee led networks, social committees to sponsored sports teams ~ Computer purchase program to get your personal Macbook ~ Enhanced parental leave to support growing families ~{We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities Studies show that gender‑coded words significantly reduce the number of women applying. ONLY IF CRIMINAL CHECK APPLIES || Please note that we ask applicants to disclose any criminal convictions, and we conduct criminal record checks as part of our hiring process for this role.

Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that.

We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. Powering the businesses that are the backbone of the global economy, Lightspeed's one‑stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.

Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

📌 Digital Training Analyst (Montreal)
🏢 Lightspeed
📍 Montreal