EQ Bank seeks a Director, Channel Automation and Knowledge to lead self‑service and agent efficiency initiatives. You will shape strategic roadmaps, drive cost optimization, and enhance customer experiences by leveraging AI, CRM, and knowledge platforms. This role connects business strategy with technology execution and outcomes.
You will partner with senior leaders, manage vendors, and mentor a high‑performing team, delivering measurable improvements across the EQB ecosystem.
📌 Director of Channel Automation & Knowledge (Toronto)
🏢 eqbank
📍 Toronto
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