Relocation Assistance Available

Job Category Property Leadership

Location 1999 Country Club Way, Victoria, BC, Canada, V9B 6R3 VIEW ON MAP

Schedule Full Time

Located Remotely? Management

CAD $95,000–$105,000 per year

This hotel is owned and operated by an independent franchisee, The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, advantages, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Director of Operations to support the overall daily operations of the hotel and provide direct oversight of key guest-facing departments, including Front Office, Food and Beverage operations, and Spa services.

Working closely with department heads and frontline teams, the Director of Operations will help deliver a consistent and elevated guest experience while maintaining strong operational controls, associate engagement, and service excellence.

The successful candidate will demonstrate excellent leadership, communication, problem-solving, and organizational skills and must be available to work a flexible schedule, including evenings, weekends, and holidays, as business needs require.

Hotel Front Office Oversight Oversee day-to-day hotel operations to ensure smooth coordination between departments, including Front Office, Housekeeping, Food and Beverage, Spa, Maintenance, Horticulture, and other guest service areas.

Oversee the Front Office Manager to ensure proper operational procedures,



brand standards, and room rate strategies are being followed.

Ensure Housekeeping standards are met and productivity goals for the department are established and maintained.

Monitor guest satisfaction scores, online reviews, service recovery efforts, and internal quality audits.

Assist in preparing and managing operational budgets, forecasts, labor controls, and departmental expense reviews.

Food and Beverage Oversight Provide leadership and operational oversight for all Food and Beverage outlets.

Ensure Food and Beverage operations meet revenue, profitability, service, quality, and guest satisfaction goals.

Partner with the Executive Chef, Food and Beverage Manager, Banquet Manager, and other leaders to maintain menu quality, service standards, cost controls, and operational efficiency.

Monitor labor costs, food costs, beverage costs, inventory controls, purchasing practices, and waste reduction initiatives.

Ensure compliance with health, sanitation, liquor, food safety, and brand requirements.

Support banquet and event execution to ensure timely setup, high-quality service, and successful client experiences.

Identify opportunities to grow Food and Beverage revenue through promotions, local partnerships, upselling, improved outlet performance, and enhanced guest experiences.





Work with the Spa Manager to manage treatment quality, therapist scheduling, retail sales, inventory, cleanliness, and guest satisfaction.

Monitor Spa revenue, utilization, labor productivity, retail performance, treatment mix, and profitability.

Collaborate with Sales, Marketing, Rooms, and Food and Beverage teams to create integrated wellness experiences for hotel guests, groups, and local customers.

Leadership and Team Management Set clear performance expectations and hold teams accountable for service delivery, productivity, and compliance.

Conduct regular meetings with department leaders to review performance, staffing, guest feedback, financial results, and operational priorities.

Financial and Business Performance Monitor departmental revenue, expenses, payroll, productivity, and profitability.

Review financial reports and operational metrics to identify trends, risks, and opportunities.

Implement cost-control measures while maintaining guest service quality and brand standards.

Support revenue-generating initiatives across Rooms, Food and Beverage, Spa, meetings, and ancillary services.

Serve as a visible leader in the hotel, engaging with guests, resolving concerns, and ensuring service recovery is handled promptly and professionally.

Ensure compliance with Marriott and Westin brand standards, quality assurance expectations, and guest experience requirements.

Maintain strong relationships with guests, group clients, vendors, local partners, and ownership representatives, when appropriate.

Dental care

Complimentary access to the on-site gym

On-site parking

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🏢 Westin Hotels u0026 Resorts
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