As part of the management of its activity within Montréal airport , Royal Air Maroc is recruiting a duty officer who will be in charge of assisting the stopover chief in the management of the stopover , customer assistance and punctuality and security of all the operations of Royal Air Marc.

Key Responsibilities

- Supervision of services provided to Royal Air Maroc customers in all stages of the passengers circuit and ensure their compliance with RAM quality standards.
- Supervision of assistance organizations and control of services.
- Coordination of the care of passengers in the event of irregularity (transport, accommodation, etc.).
- Representation of Royal Air Maroc with local authorities and various stakeholders at the stopover.
- Coordination with the operations control center (CCO) and other operational entities (hotline, hub, etc.)
- Reporting of the stopover activity and reassembled passenger complaints for treatment with the entities concerned.




- Participation in the influence of the brand image of Royal Air Maroc.

Qualifications

- Training Bac+2 or more in the fields of management , operations, tourism or any other specialty that has given you access to experience in the fiel dot air transport.
- You must justify an experience of minimum 5 years in an airline or at a handler as Duty Officer , supervisors or stopover coordinator Control process, handling operations and regulations relating to dangerous goods .
- You are agile , agile and (women /men) in the field with a very large capacity for learning.
- The mastery of French and English in writing and orally is compulsory for holding the post.

Seniority level

Associate

Employment type

Full-time

Job function

Management, Customer Service, and Other

Industries

Airlines and Aviation

📌 Duty Officer-Montréal (Canada)
🏢 Royal Air Maroc
📍 Canada