Join OpenTable as a Senior Enablement Manager to elevate customer interactions through strategic training programs. Focus on real-world application to ensure field teams are prepared for success in a hybrid work model. As a key member of the team, you'll create training initiatives that address performance gaps and build confidence among customer-facing employees.

Your real-time engagement will transform feedback into practical training that enhances their restaurant journey, promoting effective onboarding for new hires. Key Responsibilities:

- Develop scalable training programs for new hires
- Monitor performance barriers through field observation
- Facilitate practical learning sessions with diverse techniques
- Own performance metrics tracking and accountability
- Convert field insights into actionable training content

Requirements:

- 5+ years in corporate training within large organizations
- Ability to analyze data using CRM systems
- Robust skills in leading impactful learning sessions
- Experience in customer-success roles
- Proven project management capabilities

Enhance the capabilities of OpenTable's teams while significantly impacting partner satisfaction and success in their journeys.

📌 Enablement Manager for Customer Success (Toronto)
🏢 OpenTable
📍 Toronto