At Spacelabs Healthcare, you make a difference. Every member of our worldwide team is integral in improving treatment and helping providers deliver exceptional care to their patients. From newborns to centenarians, more than 60 million people benefit yearly from the advancements we make in patient monitoring and management, care coordination and clinical decision support.

Driven by the belief that anyone who seeks care could be a member of our own family, our team is dedicated to solving the greatest challenges the healthcare system currently faces, including the need to enhance the patient experience, improve population health, reduce costs, support care team wellbeing, and advance health equity. As part of our mission, we take pride in creating services and technologies that are personalized and tailored to support the needs of healthcare providers anywhere in the world. While we may not be at a patient’s bedside, their health is still in our hands.

This position is responsible for Quality Service and customer satisfaction, for scheduling and completing preventive & corrective maintenance obligations, system implementation and installation on a project plan approach and increasing the service and supplies and accessories business within the territory. Excellent technical and communication skills are needed to positively interact with customers and company personnel.

Technical Support

Representative will develop comprehensive technical knowledge pertaining to all products related to Critical Care, Perinatal and Cardiology. Through this knowledge all TSRs will be in a position to repair and advise our customers on the technical operation of their equipment. Product‑installation, in‑service assistance, demos, technical training, upgrades, troubleshooting, inventory management, service and prompt call completion.

Actively promote new service contract and renewals,



along with promotion of supplies and accessories and working with account managers where needed to close orders. Project a skilled image at all times to the customer. Provide continuous feedback from customers to Upper Management, Sales and Technical Support.

Update technical and applications knowledge on an ongoing basis and excel in any required training class. Identify customer product deficiencies and take appropriate action to correct including notifying management. Learn of and report on competitive activities, including pricing, promotions, policies, personnel and new products.

Adhere to all company policies, procedures and comply with all safety and regulatory requirements. Willing to travel to local and remote areas to service customers and attend trade shows. Carry a cell phone to provide customers with 24/7 coverage.

Ensure that company vehicle is clean and regularly maintained at all times consistent with fleet requirements. Maintain demo inventory in saleable condition, including proper storage, movement and record keeping. Inventory should be sold after six months or as directed by service manager.

It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem. Diploma in Biomedical Engineering is required. Relevant field service experience in medical device/hospital setting, preferred.

Fluent in French and English, both written and verbal. Network and related IT infrastructure and Server related experience is an asset. Up to 50% regional travel is required: Spacelabs Healthcare (Canada) will provide a company car, expenses, training, and tools.

Travel to the U.S. for training will be required – likely 6‑8 weeks in total for the first 12 months. Strong personal PC, technical troubleshooting and good business acumen. MS office Suite, CRM, Call Management Systems (Resco).

Carry a cell phone to provide customers with 24/7 coverage.

Pay may range between CAD 75,000 to CAD 85,000 annually #

📌 Entry Level Remote Technical Support Representative (Mississauga)
🏢 Spacelabs Healthcare
📍 Mississauga