Pedlex is a well-established Quebec company, founded in 1976, specializing in the design and installation of turnkey storage systems (shelves, pallet racks, workstations, etc.). In a context of growth and succession planning within our sales team, we are seeking an Inside Sales Representative. Reporting to the Inside Sales Manager, the Inside Sales Representative is responsible for supporting and optimizing the company’s sales process.
They are responsible for preparing and following up on quotes from their external sales team, the online chat tool, and clients visiting Pedlex offices directly. They also proactively follow up with clients in their territory, while developing and maintaining solid relationships to drive sales and enhance customer satisfaction. Manage requests and provide customer service (Estimated time commitment: Answer incoming calls, emails, and customer inquiries.
Ensure document compliance and verify the authenticity of new clients. Promptly answer customer questions via the chat tool. Greet and meet with clients who visit the office and conduct product demonstrations in the showroom.
Maintain high standards of quality and excellence in customer service. Contribute to sales development and territory support (Estimated time commitment: Collaborate closely with the project manager to support territory management and customer relations. Follow up with clients by phone to ensure a response to quotes.
High school diploma. Training in sales or administration (an asset).
Experience in an industrial, manufacturing, or logistics environment (an asset). Proficiency in Microsoft Office Suite and an ERP system (NetSuite or equivalent). Good command of French and English (written and spoken).
Interest in working in a commission-based sales environment. Interpersonal and personal skills Communication skills and a customer service orientation. We are looking for a mature individual, ready to commit to a long-term project and grow with the company.
Even without experience in this specific sector, comprehensive training will be provided at our Montreal (Anjou) offices. We are primarily looking for someone who enjoys building strong client relationships and developing sales, and who wants to grow and develop with us. Comprehensive onboarding program with training and support.
Solid and well-established company with a long-term vision. Support from an in-house team (installation, design, technical) during the deployment of your projects. Revenue growth potential based on sales performance.
Pension plan (DPSP – after 1 year). Paid vacation. On-site parking. Primarily office-based (sedentary position) in an open-plan area. Regular use of computer, telephone, and digital tools. Daily collaboration with the internal and external sales team.