Tsubaki of Canada Ltd. is looking for a detail‑oriented and customer service‑driven inside sales representative. Reporting to the Director of Inside Sales, the primary role of the Inside Sales Representative (ISR) is to position Tsubaki as the service leader by: Exceeding customer expectations. Providing professional point‑of‑service contacts.

Following through on all customer requests including but not limited to: Actively participating in continuous improvement initiatives. The ability to work well with all departments within the company, internal and external customers. Work alongside District Sales Managers in order to help tend to all customers’ needs.

Achieve department Quality Key Performance Indicator Errors Per Thousand (EPT). Ensuring a high level of professionalism is adhered to when communicating with customers (external and internal). Achieve department Key Performance Indicators (KPI), Quote Response Time (QRT), Average Daily Orders,



Average Daily Calls, Open Messages & Categorization Rate.

Ability to take control of a situation, gather all pertinent information, and communicate with other departments to have the customers’ requirements adhered to in a high‑paced fashion. Provide immediate service to DSM’s by keeping a clear line of communication between ISR and DSM at all times. College diploma or 3 years of relevant Inside Sales or Customer Service experience.

Commercial or business math – the ability to calculate ratios, discounts, margins, etc. Mechanical aptitude & technical acuity. Ability to analyze opportunities and offer appropriate technical & commercial solutions and/or alternatives.

Ability to maintain a calm, skilled, and confident phone manner. #

📌 Executive Sales Consultant (REMOTE) (Mississauga)
🏢 Tsubaki of Canada
📍 Mississauga