Competitive pay & a Comprehensive Benefits Package with multiple options to choose from Health Saving Account Flexible Saving Account Employee Assistance Program Fun & collaborative company culture with lots of team building events Local discounts to restaurants and businesses Friends and Family rates at our hospitality brands The Reservation Agent is responsible for handling guest reservation inquiries in a courteous, professional, and effective manner. The agent plays a vital role in maximizing hotel occupancy and revenue while providing exceptional guest service. This role requires strong communication skills, attention to detail, and the ability to work with reservation systems and database.

Respond to reservation inquiries by phone, email, and online platforms in a prompt and professional manner for the Level Hotels & Furnished Suites portfolio and Steveston Waterfront Hotel. Provide information about room rates, availability, packages, and hotel amenities. Collaborate with the Front Office and Sales departments to ensure guest needs are met.

Handle group bookings and corporate account reservations as assigned. Maintain knowledge of local events, attractions, and travel trends in Vancouver, Chicago, Los Angeles, and Seaatle to assist guests with planning.



Follow standard operating procedures and policies for reservations and data protection.

High school diploma or equivalent required; hospitality or business administration education is an asset. Previous experience in a hotel, call center, or customer service environment preferred. HMS, Autohost, SynXis) is a strong asset.

Excellent verbal and written communication skills in English; additional languages are a plus. Onni For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction.

This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws. All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use.

Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work. #

📌 Front desk reservation clerk (Vancouver)
🏢 Onni Group
📍 Vancouver