GEOX is a Italian shoe manufacturer and retailer founded in 1995 by Mario Polegato. The brand name, Geox, was created from a mixture between the Greek word “geo” (earth), and “x”, a letter-element symbolizing technology. We identify , through constant research , the most advanced technologies and the latest trends , so that we can eventually incorporate them in our unique products .

Key Holder Training: provide ongoing formal and informal training on GEOX Service Model, technologies, patents and new company initiatives to foster exceptional performance Evaluating: use the Performance Tools to share informal and formal feedback for continuous improved performance; Outstanding Fun Atmosphere – foster a fun and motivating work environment by building positive relationships & maintaining open two-way communication channels with the team and Head Office CUSTOMER EXPERIENCE Handle complex customer service situations with a sense of urgency and escalates service issues when appropriate Ensure every team member delivers the GEOX Service Model in every customer interaction in a friendly, helpful and sincere way that results in an exceptional customer experience Resolve customer service discrepancies in a positive and professional manner for a win/win outcome Leverage all customer services to build further loyalty by capturing every customer e-mail to build Benefeet database and offering GEOX@Home where necessary Support all corporate visual directives and maintains those standards throughout the day Knowledgeable in communicating all aspects of product including store collections,



best sellers and seasonal product trends Facilitate all staff learning to confidently and passionately interact with every customer Sales Analysis Accountable for cash office operations including, but not limited to, opening and closing all registers, maintaining accurate count of cash, ordering change, preparing deposits, performing approved key turns and auditing all register paperwork Serves as sales floor MOD in the absence of store management Inventory Management Follow, understand and execute all inventory handling procedures in a timely manner, including consolidations, recalls, markdowns and shipment receiving Maintain accurate store inventory including movements, processing damages, mismates, and investigating negative on hands Loss Prevention & Security: follow all operating and cash management policies & procedures to protect store assets and minimize loss, including proper administration Follow all health & safety standards to maintain a safe work environment for all staff and customers, including submitting incident reports as required Ensure all stores staff follow ladder safety policy Keep all areas of the store organized, including stockrooms, POP storage, bathrooms, and store administration Effective email management to share relevant corporate and store information with the store team Minimum 2 years’ experience in the retail industry in a results focused and customer centric retail environment (preferably fashion apparel/footwear) Leadership skills – ability to lead and influence other staff to increase sales performance and execute other operational tasks Strong computer and system skills – proficiency in Microsoft Excel and POS system Knowledgeable of business and financial concepts - understands key retail performance metrics, and can connect results to business decisions and personal work tasks

📌 Full Time Key Holder - Mapleview Mall (Burlington)
🏢 Geox
📍 Burlington