At House of Friendship, we believe in what we are doing. We get out of bed each day to make a difference in our community; We get energy from ongoing learning and growth. We live and breathe our values of Compassion, Inclusion, Justice, Dignity and Hope.

We are seeking a highly organized and personable Administrative Assistant to join our team in Addiction Services. Working primarily from our Cambridge Live In Treatment facility, the administrative assistant plays an integral role in creating a welcoming workplace for participants and visitors while providing comprehensive administrative support to our Addiction Services programs. The successful candidate will have strong organizational abilities, effective time management skills, and proficiency with computer applications.

This is a permanent, salaried, full-time (37.5 hours per week) position with paid sick time, personal days, vacation time; group health benefits and defined contribution pension plan. Schedule is generally weekdays, with some flexibility to meet program needs. Provide front-line in person reception to program participants, visitors as well as via email and phone Perform clerical support to program staff Provide administrative support to program leadership Complete data entry and updates using both online and internal systems Maintain confidentiality in compliance with Personal Health Information Protection Act (PHIPA) Complete documentation and data entry in accordance with agency and legislative requirements Organize and maintain electronic and paper files, in accordance with agency or program policies and professional standards Assist with creation and distribution of program promotional materials and contact lists Record invoices and interoffice mail to/from the administrative office on a timely basis Monitor office supplies and program materials, contribute to their organization, place orders and pick up as requested Ensure office equipment is serviced as needed and respond to unexpected maintenance issues Participate in supervision and team,



department or agency meetings and services as appropriate Commitment to ongoing professional development and training Participate in training and work with students, volunteers and new employees as required Demonstrated capacity for accurate and efficient documentation and computer data entry Knowledge of community resources and local addiction treatment services Demonstrated capacity for accurate and efficient documentation and computer data entry Commitment to work with and support training of students, volunteers and new employees as required Post-secondary certificate or diploma in office administration preferred ~1-year previous experience in office administration ~ Advanced experience with MS Office products ~ Knowledge of addiction issues and related community resources ~ Experience working within a non-profit and/or social services environment preferred Commitment to understand and uphold the mission and values of House of Friendship is expected Exemplary emotional intelligence, resilience, communication, conflict management and problem solving skills required Ability to work professionally as a team member with staff, participants and communitymembers Must be dependable, professional, flexible, a team player, and have a positive attitude Respectful, supportive and engaging approach to persons with physical and/or cognitive disabilities, addictions, mental illness and other life challenges Excellent project, timeline and deadline management skills including skills in logistics, planning and detailed record keeping At House of Friendship, we know that our team members are the key to the success of our organization and our ability to provide essential services to the community.

In support of our mission and in alignment with our values, House of Friendship is committed to ensuring fair,



market competitive, and rewarding compensation practices for all of our team members. We aspire to support our team members to create a great work environment where our team is able to thrive, succeed, and have a positive work experience. House of Friendship compensation practices including our pay grid, have been developed using documented leading pay practices in the not-for-profit sector including Pathways to Decent Work and Ontario Living Wage Network.

Time off includes three (3) weeks of vacation, 5* personal days (3 for the remainder of 2026) and accrual of sick hour credits (approximately 12 days per year) Full-time benefit plan including Extended Health Care, Dental, Group Life, Accidental Death and Dismemberment, Long Term Disability (LTD), Flexible Spending Account and Employee & Family Assistance Program (all benefit premiums paid by House of Friendship, except for LTD) We believe strongly in supporting the mental health of our team members, including providing access to the Employee and Family Assistance Program, $2,000 for counselling services and our workplace Wellness and Psychological Health and Safety programs We help you save for the future by providing a retirement plan that includes a matched Group Pension Plan as well as a Group RRSP and a Group Tax Free Savings Account At House of Friendship all compensation ranges are categorized under a series of “grades” and we base our payment structure on internal equity.generally, weekdays, with flexibility to meet program needs ~ Required to assess situations and make decisions under pressure with minimal supervision or while working alone ~ Encountering participants at program sites who may be under the influence of alcohol or other drugs, and/or experiencing symptoms of mental illness can be expected. ~ Travel within Waterloo Region may be required for some programs House of Friendship is open and inviting to qualified candidates with lived experience. House of Friendship supports justice, equity, diversity, and inclusion in our workplace.

📌 Full-Time, Permanent Administrative Assistant (Cambridge)
🏢 House of Friendship of Kitchener
📍 Cambridge