Become a vital part of GDI Ainsworth's team as a Customer Experience Representative. Provide exceptional service to clients through efficient communication via phone and email. In this role, your main focus will be quality customer interactions and problem-solving. The ideal candidate will leverage active listening, provide detailed solutions, and manage client requests effectively, contributing to overall service excellence. Key Responsibilities:
- Manage client inquiries via calls and emails
- Offer effective responses and empathetic support
- Confirm and clarify information with clients seamlessly
- Gain expertise in Remote Building Automation Alarms
- Handle and track work order requests proficiently Requirements:
- 1-3 years of customer service/support experience preferred
- Graduate from college/university or equivalent experience
- HVAC/Building Automation background is advantageous
- Excellent verbal and written communication skills
- Availability for a mandatory two-week training program Support GDI Ainsworth’s commitment to customer excellence with your skills!