For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges.

We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

The Salvation

Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

The Christmas

Gifts of Hope Program Scheduler assists individuals and families who are seeking aid and assistance from, or have been referred to, The Salvation Army Gifts of Hope Program. Must have a solid understanding of basic to intermediate computer operation including Microsoft 365 programs, data entry, internet browsers, and some file management and ability to create reports. Assists in the initial intake assessments and registration of participants into the Gifts of Hope program.

Screens applicants assuring they meet the required means test as well as cross checking with other agencies to verify there is no duplication of service. Record all essential information into the case management database Link2Feed. Assist in updating and maintaining the registration process.

Collects, organizes and prepares statistical data and other program information either through Link2Feed or Microsoft Excel. Assure there is follow up of telephone and email inquiries. Assist with referrals for additional support needs that arise in the registration process.

Ongoing reinforcement of the vison and values of The Salvation Army Okanagan Central Community Church and Ministries. To liaise with The Salvation Army Okanagan Central Community Church and Ministries through the Casework Manager with reference to additional program partnering opportunities.



Adhere to the policies and procedures of The Salvation Army in all aspects.

This is a temporary contract position: hours will be varied based on program needs. Some flexibility in scheduling is expected, some weekend and evening work may be required. Time commonly spent in office environments in agreeable conditions, in service and administration areas of social service centers, or in corps settings.

This position provides direct service to the community and will support people from a diverse range of backgrounds and histories. Some travel should be anticipated. Completion of a two (2) year Community College Diploma in a human services field, i.e., Social Services Worker is an asset.

Minimum of one (1) year of prior related experience in providing casework services, documenting, and maintaining case files, working in collaboration with other service providers, community outreach, and working with people of diverse backgrounds in a social services/mental health setting. Knowledge of community-based resources is required and experience networking with government and social service agencies.

Experience with program facilitation, administrative duties, and program development.

Experience with community development considered an asset. Hold a valid BC Class “5” drivers licence, own vehicle and insurance and provide a copy of a driver’s abstract for review and verification that is satisfactory to The Salvation Army, in its sole discretion. Proficient computer skills in all aspects of Microsoft Office.

Ability to enter data and perform statistical analysis efficiently and accurately.



Ability to deal effectively with the public, government, business leaders and professionals. Lead by example, by demonstrating a positive attitude, a solid work ethic and a willingness to learn and be flexible in the face of change.

Driven – Advocates, supports, and motivates participants. Relationship building – demonstrated ability to build positive, productive, and supportive relationships with the community, corps members, participants, and other staff. Problem solving – creates action plans to help break down barriers to achieving participant goals.

Organizational commitment – understanding and ability to uphold the ethical and social norms of the organization. Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities. Ability and willingness to provide First Aid/CPR and Non-Violent Crisis Intervention Certifications is an asset.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. health and dental benefits paid vacation and sick time Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.

📌 Gifts of Hope Scheduler - Temporary (Kelowna)
🏢 The Salvation Army International
📍 Kelowna