Shape customer success at Roofr as the Head of Customer Experience in a remote role. Lead a team focused on delivering exceptional customer journeys and innovative solutions. As a strategic leader reporting to the COO, you will define and implement Roofr's customer experience strategy in a B2B SaaS setting.

Your expertise will enhance customer satisfaction through AI-driven solutions and seamless journeys, prioritizing simplicity and measurable outcomes. This position requires a balance of strategic insight and tactical execution to elevate customer service across various touchpoints.

Key Responsibilities





- Develop and execute customer experience strategy aligned with PLG models • Design a scalable and effective customer journey • Foster a customer-first culture across all teams • Optimize onboarding, engagement, and retention processes • Drive AI utilization to enhance customer interactions Requirements:
- 10+ years in Customer Experience within B2B SaaS • Proven leadership in customer operations and support • Strong analytical skills for data-driven decision making • Experience with AI and automation technologies • Excellent cross-functional collaboration abilities Bring your customer-focused leadership and strategic vision to drive superior experiences at Roofr.

📌 Head of Customer Experience Remote Canada
🏢 Roofr
📍 Canada