Join Pigment: The AI Platform Redefining Business Planning Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time.

With a team of 600+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.

At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team.

The Success

Advisory team provides expertise across the Customer Success organization through:

We design, own and deliver Pigment Success Plans, structured packages that support customers on Solution Architecture, Technical Solutions and Change Management.

We lead expert engagements in Solution Architecture, Technical Solutions and Change Management that are critical to customers’ success.

Our mission is to deliver high-impact expertise engagements that drive adoption and long-term customer success.

As the Head of Technical Account Management - AMER, you will drive the strategic expansion of Pigment’s Success Advisory team, ensuring enterprise customers maximize the value of their investment.

You will lead a team of experts delivering high-impact technical and change management guidance through both Pigment Success Plans and strategic engagements.

This is a regional leadership role for a premium enterprise post-sale advisory business, combining team leadership, operating model design, and executive partnership across strategic accounts.

Define and execute the AMER strategy for Success Advisory, ensuring alignment with company goals and customer needs.

Scale and enhance the Success Advisory function in AMER,



ensuring continuous improvement and innovation in how we deliver technical and strategic advisory services.

Ensure high-quality, personalized or scaled experiences depending on the segment.

Partner with Product, R&D;, Professional Services and Customer Success teams, providing AMER-specific feedback.

Represent the AMER customer voice to influence the product roadmap.

Promote a culture of collaboration and continuous learning, empowering team members to contribute ideas and drive customer success.

Customer Impact: Increased adoption, retention and expansion for customers engaged in Success Advisory Plans.

Delivery Rate) and customer feedback (CSAT, NPS).

in customer-facing roles, with experience in Enterprise SaaS products.

2+ years experience building and leading a team

Strong operational and technical skills (EPM, Solution Architecture, SQL, API).

Data-driven approach to strategy and optimization.

Visionary leader who aligns technical solutions with business outcomes.

Deep understanding of customer success, technical advisory, and enterprise clients needs.

Comprehensive perks, including medical, dental, & vision insurance coverage for you & your loved ones

When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies

Trust and flexible working hours

Employer-sponsored 401(k), enabling you to prepare for retirement

This may include verification of employment history, education, and, where legally permitted, criminal records. We believe diversity is a strength and fosters innovation. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws.

We may process your personal data in accordance with our HR Data Protection Notice. #

📌 Head of Technical Account Management - AMER (Toronto)
🏢 Pigment
📍 Toronto