Help Desk Support Specialist (1 Year Contract) We’re looking for a Help Desk Support Specialist (1 Year Contract) to join our team and deliver outstanding technical support to both internal staff and external customers. In this hands-on role, you’ll combine robust technical know-how with excellent troubleshooting and communication skills to resolve product and service issues efficiently and professionally. At Echoworx, we’re not just building features; From ensuring multi-billion-dollar M&A; deals don’t falter due to clunky login portals to untangling S/MIME complexities, we’re the team that makes security seamless and invisible.

This is your chance to join a team on the front lines of a $15 billion market shift. Your work will have a real, immediate impact—and you’ll build a career on something solid. We understand that burnout doesn’t build great software.

While we tackle some of the hardest security headaches in the industry, we prioritize collaboration, balance, and fun. Protecting the world’s data is easier when you genuinely enjoy the company you keep. Fully remote, in-office at our York Mills location, or a hybrid mix—it’s your choice.

From virtual meetups to in‑person events, we invest in building meaningful connections.

Convenient office access: For those who commute, our Toronto office is right off the 401 and public transit.



Deliver first‑level support and clearly communicate resolutions to customer issues Escalate unresolved issues to the appropriate next level of support Guide customers through the troubleshooting process with patience and clarity Provide timely follow‑ups, updates, and resolutions to customer inquiries Deliver exceptional customer service that meets and exceeds expectations Suggest improvements to help desk procedures and processes Continuously build your knowledge of help desk tools, products, and services On‑boarding new customers profile and branding setup Bachelor’s degree in computer science or equivalent practical experience Proven experience in a help desk or technical support role Working knowledge of help desk software, databases, and remote support tools Strong client‑facing skills and a customer‑first mindset Solid troubleshooting abilities under time constraints Required Technical Skills: ~2+ years of customer support experience ~2+ years working with Windows and Linux operating systems ~2+ years of experience with Microsoft Office Suite and Office 365 ~ Experience with networking and firewalls Familiarity with HTML and CSS Build your future with our support. ~Fully remote and hybrid options to fit your life. #

📌 Help Desk Support Specialist (1 Year Contract) (Toronto)
🏢 Echoworx
📍 Toronto