Staff - Union Job Category BCGEU Okanagan Support Staff Job Profile BCGEU OK Salaried - Clerk V Job Title Housing & Hospitality Assistant Department UBCO | Accommodation | Housing and Conferences | Front Office Operations Compensation Range $4,095.00 - $4,695.00 CAD Monthly Posting End Date September 6, 2026 Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date Ongoing

Housing &

• Hospitality Assistants support the 24/7 operations of the Student Housing &

• Hospitality Services Front Desk by working a variety of shifts. This full time position is expected to work Mon/Tues, Thurs/Fri from 9am to 6:15pm and will be required to fill in for vacation coverages for all members of the team that will include evenings, overnights and weekends. This position is eligible for UBC’s comprehensive advantages package, which includes extended health, dental, and pension plans. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career. The Housing &

• Hospitality Assistant supports Student Housing and Hospitality Services (SHHS) which includes Student Housing, Maintenance, Residence Life and Conferences &

• Accommodation operations and acts as a first point of contact for all departments within SHHS. The Housing and Hospitality Assistant has broad understanding of the cyclical operations for both Student Housing and Conferences and Accommodation. Staff are required to work a variety of shifts, which include evenings, overnights and weekends.

Student

Housing and Hospitality Services is open 24/7. The Housing & Hospitality Assistant reports to the Front Office Manager, Student Housing and Hospitality Services. Housing and Hospitality Assistants will train seasonal BCGEU staff and part time student appointments throughout the year.

Takes payments, posts payments and minor charges and ensures the accuracy of transactions for housing fees, student meal plans and conference guest accounts. Reconciles and reports cash, cheques, debit and credit transactions for all payments collected as well as processes journal vouchers and online cash reports through the financial management systems. Checks financial balances for accuracy and investigates account discrepancies.

Corrects accounts in the case of incorrect financial posting. Ensures reconciliation for Online Travel Agent (OTA) accommodation for commission based transactions are accurate.



Follows up on discrepancies and makes reservation corrections.

Customer

Service/COMMUNICATION Ensures superior customer service for all visitors of Student Housing and Hospitality Services. Advises and recommends appropriate service options relevant to the inquiry for housing, meal plan, and guest accommodation services by email, phone and in person. Expected to have knowledge and understanding of the Student Housing Residence Contract.

Provides information on the housing application process, meal plan options, room types and cancellation policies. customer service complaints, determining guest room refunds, lock outs, maintenance situations, electronic key and meal card concerns. Reads and troubleshoots daily incident reports, shift reports, and communication logs to resolve identified issues. Maintains, and recommends updates and changes to the front office manuals, training materials, and departmental policies and procedures.

Exercises good judgement when making short term decisions for students and conference guests independently using predetermined and well established procedures. Administrative duties Maintains residence building key inventory and reconciles daily, signing out keys and following up on unreturned keys. Enters data related to guest reservations, lost and found, work orders, verifying time sheets and student parcels.

Ensures all incoming guest reservations have been allocated appropriate room assignments, by monitoring online reservation system, email, phone and OTA reservations. Checks to ensure daily housekeeping report is prepared with detailed accuracy each day. Will be required to follow up with housekeeping on a daily basis to ensure appropriate service is completed.

Schedules student meetings with the Residence life management team.

Staff

Training AND SUPPORT Assists with training for new and returning staff by presenting work related sessions in the use of departmental technology, office equipment, customer service, SHHS policies, procedures and services as they relate to the front desk responsibilities. During the conference season (May-August) acts as a second point of contact at the front desk,



providing guidance and support for seasonal BCGEU staff with the day to day interactions at the front desk. Delegates and follows up with seasonal BCGEU staff to ensure completion of tasks.

Must exercise sound judgement, decision making and tact based on departmental policies, procedures and guidelines. Initiative is required for interpreting and adapting these guidelines, and providing options in order to create satisfactory outcomes. Errors and omissions will be identified by tracking of system information, financial discrepancies or customer feedback.

Supervision Received: This position is supervised by the Front Office Manager and is expected to work independently setting work priorities to manage deadlines.

Supervision Given: This position assists with training and delegates work for 13 seasonal BCGEU staff (May – August) and 6 part time student appointments (September – April). Completion of grade 12 or equivalent and graduation from a one (1) year post-secondary program;

Experience working in a university or hotel environment is an asset. Intermediate level of computer proficiency and Microsoft office applications. Demonstrated customer service skills and ability to communicate effectively through oral, written and interpersonal means. Staff are required to work a variety of shifts, which include evenings, overnights and weekends.

Student

Housing and Hospitality Services is open 24/7. Ability to complete a satisfactory criminal record check Valid driver’s license is required. Willingness to respect diverse perspectives, including perspectives in conflict with one’s own - Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion The University of British Columbia is a global centre for research and teaching, consistently ranked among the top 20 public universities globally.

A large part of what makes us unique is the community of engaged students, faculty, and staff who are collectively committed to shaping a better world. Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged.

Human Rights

Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, and/or Indigenous person. however Canadians and permanent residents will be given priority.

📌 Housing & Hospitality Assistant (Kelowna)
🏢 The University of British Columbia
📍 Kelowna