For 30 years, we’ve been on a mission to change banking for good. We challenge the traditional bank stereotype, fostering a culture where innovation thrives and bold ideas are celebrated. We’re driven by what’s possible, leveraging the power of data and technology to empower innovative solutions, inspire one another to dream boldly, and take transformative ownership of decisions and outcomes that directly impact millions of Canadians.

Every challenge is an prospect to lead from the front, working together toward a shared vision that extends far beyond banking. We balance high-performance with investment in your long-term success, ensuring you have the support you need to do your best work. As an HR Operations Specialist, you will be the first point of contact for our Associates.

You will manage day-to-day HR Operations, Immigration and Global Mobility processes and continuous improvement initiatives. This role will partner closely with immigration vendors, HR partners, Payroll, the business and enterprise partners to work through and find constructive resolution to employee immigration and mobility inquiries and escalations. Providing guidance and consultation to associates, People Leaders, and HR partners on immigration requirements, work authorization, and Capital One's Global Mobility procedures Administering Canada’s Immigration and Global Mobility programs, which includes communicating program details and managing invoice reconciliation Ensuring compliance with provincial and federal laws and Capital One policies,



including auditing temporary work permits and related documentation to confirm ongoing associate eligibility to work HRBPs, Associate Relations, Legal, Immigration Consultants) on regulatory and employment liability issues as they relate to complex cases Proposing, developing, and implementing continuous improvements to processes and documentation for the HR Operations, Immigration, and Global Mobility portfolio, staying current on legislation to develop and maintain company policies.

Managing escalations and responding to associate inquiries in a timely manner. Supporting international associate movement (i.e., Global Transfers, Long Term Assignments, iMove) from a compliance and policy perspective Ensuring data accuracy across HR systems (e.g., Workday) and produce reporting on trends, risks, and compliance metrics for Monthly Business Review (MBR) Supporting special projects as required A minimum of 2 years of experience managing HR programs, with a primary focus on Immigration and Global Mobility Experience providing HR Operations services to all levels of stakeholders (Associates, People Leaders, and Senior Management)



Degree or diploma in Human Resources management or a related field Familiarity with supporting a multi-entity organization and ensuring compliance with federal and provincial regulatory requirements Proficiency with Google Suite (Sheets, Slides, Forms), HRIS and case management systems (i.e. Workday and Salesforce) This includes: full coverage for spouses, domestic partners and dependents, a one‑time Work From Home allowance to build your comfortable workspace, up to $3,000 in mental health coverage and up to $5,000 in annual tuition subsidies.

This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es). Weembrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals.

Our teams are equipped with training that empowers them to use AI responsibly.

Capital

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At Capital

One, we’re building a leading information‑based technology company. Still founder‑led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. #

📌 Human Resource Operations - Immigration Specialist (Toronto)
🏢 Capital One
📍 Toronto