Take on thePEGA Support Analyst role in Toronto, ON, with a hybrid work schedule. This contract position requires solid analytical skills in PEGA applications and processes. As a Senior Technical Support Analyst, you'll be diving deep into PEGA-based applications, focusing on workflow analysis and troubleshooting. Understanding SQL, Unix, and using monitoring tools is vital for success in this role. Key Responsibilities:

- Conduct workflow analysis for PEGA applications
- Troubleshoot SQL and Unix issues as needed
- Use ELK stack and Dynatrace for dashboard creation
- Monitor systems and manage alerts through PagerDuty
- Participate in an on-call support rotation

Requirements:

- Significant experience with the PEGA platform
- Understanding of architecture and workflow processes
- Basic knowledge of SQL and Unix troubleshooting
- Experience with monitoring and dashboard tools
- Willingness to be part of the on-call model

Leverage your skills in a supportive environment while delivering expert technical support within the BFSI industry in Toronto.

📌 Hybrid PEGA Support Analyst Role (Toronto)
🏢 Pacer Group
📍 Toronto