Join DHL Canada as an ICCC Manager in Brampton, Ontario, where you will elevate the customer experience through data-driven strategies and innovative project management. In your role, you will champion the Insanely Customer Centric Culture (ICCC) agenda and drive the effective usage of the ICCC+ tool. With at least 7 years of relevant experience, your analytical skills in SQL, Python, and Power BI will support the Voice of the Customer initiatives. Key Responsibilities:

- Drive the execution of the ICCC strategy across Canada
- Facilitate monthly meetings and stakeholder coordination
- Provide actionable insights through advanced VOC analytics
- Develop dashboards and reporting tools for executives
- Lead initiatives for improved NPS and customer satisfaction

Requirements:

- 7+ years of project management experience
- University degree (preferably in Data Science)
- Proficient in SQL, Power BI, and database management
- Solid communication and influencing skills
- Certification as Senior Advisor/Advisor is an asset

Lead enhancements in customer service quality as an ICCC Manager at DHL Canada.

📌 ICCC Manager Role at DHL Canada (Brampton)
🏢 DHL Express
📍 Brampton