Contexte du poste

Role Summary The Implementation Consultant I is the entry point of the IC career ladder and the primary delivery resource for Simpro Group's SmartStart and Unmanaged customer segments. IC Is deliver structured, workshop-based onboarding focused on core product features, data setup, and foundational configuration. They operate within defined playbooks with close team-lead oversight, building the product knowledge and business acumen required to progress to IC II.

Ce que vous ferez

Key Responsibilities

- Deliver SmartStart and add-on workshop sessions for Unmanaged and small Growth customers
- Guide customers through foundational product setup: company profile, users, service types, and basic job workflow
- Conduct data and design sessions including forms, layouts, and report configuration
- Lead Hypercare and Getting Started calls within the first 30 days post-go-live
- Maintain customer records in Salesforce including session notes, completion status, and readiness scores
- Collaborate with IC Team Lead and IC II peers on customer escalations or complexity beyond scope
- Actively participate in team learning, product update briefings, and quality reviews
- Support the pre-onboarding programme by monitoring portal readiness scores and flagging at-risk customers

Staff Profile

Robust organisational skills and attention to detail





Customer-facing confidence in a training or facilitation context

Comfortable following structured delivery playbooks and escalating appropriately

Foundational understanding of field service management or trade-based businesses (desirable)

Appetite to grow: IC I is a development role with a defined path to IC II

Qualifications & Experience

Experience in a customer-facing training, onboarding, or support role

Familiarity with SaaS products or field service man

Ce que vous apportez

Nos valeurs fondamentales

- Nous formons une seule équipe
- Nous sommes centrés sur le client
- Nous avons une mentalité de croissance
- Nous sommes responsables
- Nous célébrons les réussites

Simpro, AroFlo, BigChange et ClockShark sont des employeurs souscrivant au principe de l’égalité d’accès à l’emploi. Nous offrons un programme d'intégration de premier ordre ainsi qu’un environnement de travail stimulant. Cela signifie que nous souhaitons que chacun se sente le bienvenu chez nous et que nous offrons des chances égales à tous, sans égard à l'âge, au handicap, à la réaffectation de genre, au mariage et au partenariat civil, à la grossesse et à la maternité, à la race, à la religion ou aux convictions, au sexe ou à l'orientation sexuelle, ou à tout autre facteur non lié au rendement.

📌 Implementation Consultant I (Montreal)
🏢 Simpro Software
📍 Montreal