Nature of the Work & Responsibilities

NATURE OF THE WORK:

The principal and customary work of the employee in this employment class consists in performing technical duties related to network, computer and peripherals, and providing technical support to users.

RESPONSIBILITIES:

- Participate in the overall IT support of the Dawson community
- Assist in configuration, maintaining and troubleshooting of workstations and virtual desktops (VDI).
- Maintain and upgrade software in labs and faculty offices.
- Perform basic troubleshooting (first-tier support or ‘level 1’) on the College supported applications, including
- Microsoft 365 and the Office suite
- Create and post notices for labs when needed, outlining recent procedures and status updates.
- Participate in the daily operation of the labs and maintain all equipment (computers, printers, scanners, audio/visual and other equipment in good working order), troubleshoot, diagnose and resolve routine problems, repair where possible; place service calls when required.
- Diagnose computer hardware and software problems, employing various utilities, where applicable, please service calls where necessary.
- Follow approved IST procedures for IT Support delivery.




- Perform other duties as required by the IT Support manager.

Qualifications & Conditions

QUALIFICATIONS:

To have a diploma of college studies (DEC) in an appropriate specialty or a diploma or an attestation of studies which is recognized as equivalent by the competent authority.

CONDITIONS:

- Proven knowledge of Windows 11 operating systems, Microsoft 365, Microsoft Office, and MEMCM (Microsoft Endpoint Manager Configuration Manager)
- Proven ability to troubleshoot computer-related software and hardware
- Advanced English communication skills and basic conversational French skills (testing may be required)
- Excellent customer service skills
- Attention to detail and accuracy
- Ability to organize work and meet deadlines
- Ability to work in a team and autonomously

Dawson College adheres to an equal access employment program and, as such, encourages women, Indigenous peoples, visible and ethnic minorities, and persons with disabilities to apply.The College is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process.

📌 I& ITechnicien.ne en soutien informatique (Montreal)
🏢 Dawson College
📍 Montreal