ThinkOn is expanding its Infrastructure Planning & Implementation team! This is an entry-level role for someone starting their career in network operations. As an IT Network Technician at ThinkOn, you'll be the first set of eyes on our network — watching monitoring alerts, working the ticket queue, and making sure our network devices across multiple data centres stay healthy.

You'll coordinate directly with carriers, data centre providers, and remote hands technicians to get circuits restored, hardware replaced under RMA, and physical work completed. You'll work alongside senior network engineers who will support your growth, and over time you'll take on more complex troubleshooting and configuration work. We're looking for someone with solid networking fundamentals (CompTIA Network+ or equivalent knowledge), valuable follow-through, and the persistence to chase a ticket until it's resolved.

Formal work experience is not required — we'll teach you the rest. ThinkOn is a remote-first organization. This position will be remote with occasional travel to data centre sites depending on location and need.

Alert

Monitoring & Triage Monitor network and hardware alerts from Zabbix, Grafana, and Opsgenie throughout the business day. Perform first-level triage — confirm whether an alert is real,identifythe affected device, site, or circuit, anddetermineimpact. Follow established run books to resolve knownissues andescalate to network engineers when an issue is outside your scope.

Help keep alerting accurate by reporting false positives and stale monitoring entries. Work the network team ticket queue — pick up, categorize, and prioritize incoming requests and incidents. Keep tickets updated with clear,timelynotes so anyone picking one up knows exactly where it stands.

Meet response and resolutiontargets andescalate before an SLA is at risk rather than after. Gather and provide the information carriers need — circuit IDs, light levels, interface errors, test results, timestamps. Coordinate intrusive testing windows and keep internal stakeholders informed of progress and expected restoration times.

Work with data centre providers and remote hands technicians to complete physical work: cable runs, cross-connects, optic swaps,



devicere-seats, power cycles. Write clear, unambiguous remote hands instructions — rack and unit location, port numbers, cable labelling, expected outcome, and verification steps. Schedule access,submittickets to data centre providers, and verify work was completed correctly before closing out.

Monitor data centre facility notifications (power, cooling, maintenance) and elevate anything that could affect our equipment. Open RMA cases with vendors, collect and upload the required diagnostics and logs, and track cases through to replacement. Coordinate shipping, receiving, and installation of replacement hardware with data centre staff.

Maintainaccuraterecords of serial numbers, warranty and support contract coverage, and RMA status. Flag devices that fail repeatedly or are approaching end of support. Keep network device inventory, IP address records, and site documentation current andaccurate.

Document what you did and what you learned — new run books, corrections to existing one, and notes on issues that took time to solve. Maintain up-to-date carrier circuit records: circuit IDs, provider contacts, escalation paths, and contract details. College diploma, degree, or technical certificate in Networking, IT, Computer Systems, or a related field — or equivalent self-taught/practical experience.

This requires 10+ consecutive years of residency in Canada, as well as a Canadian Citizen. CompTIA Network+ or equivalent certification, or demonstrable equivalent knowledge.

Networking fundamentals: TCP/IP, subnetting, VLANs, DNS, DHCP, routing and switching basics — at the level of CompTIA Network+ or equivalent study/coursework. fibre, transceiver types, patch panels, racks and rack units, redundant power.

General computer literacy: comfortable working across multiple web portals, ticketing systems,



and monitoring dashboards at once. You'llwrite ticket updates, remote hands instructions, and carrier correspondence every day, and they need to be unambiguous. A wrong port number in a remote hands request can take down a customer.

Self-direction in a remote environment. A remote-first culture Flexible time-off for vacation, plus illness & personal days Comprehensive health and dental benefits, including GRSP & 401k Matching Program Where Data Thrives: Founded in 2013, ThinkOn is a managed infrastructure services provider (MISP) with a global data center footprint, focused on empowering partners to do whatever they need to do with their data. ThinkOn’s team of data-obsessed experts protect clients’ data like it’s their own, making it more resilient, secure, actionable, and searchable.

ThinkOn is Channel First and works with a global network of value-add resellers and managed service providers to provide creative, turnkey Infrastructure-as-a-Service (IaaS), Disaster Recovery-as-a-Service (DRaaS), and Backup-as-a-Service (BaaS) solutions and data management services that are fast, flexible, scalable, highly secure, and cost-effective with predictable pricing and no hidden fees. ThinkOn has data centers located across North America, the United Kingdom, Australia, and the Caribbean. Recognized for its substantial growth and global success, ThinkOn has been named to several notable lists, including The Globe and Mail’s Report on Business ranking of “Canada’s Top Growing Companies” (2021 and 2022), the Deloitte Technology Fast 500 (2021 and 2022), the Deloitte Technology Fast 50 (2021), CIOReview’s “Most Promising Backup Solution Provider” (2021), the Canadian Business “Growth List,” and Channel Daily News’ “Top 100 Solution Providers” (2021).

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and accessibility standards across Canada, ThinkOn provides accommodations to job applicants with disabilities throughout the recruitment process. We are committed to a selection process and work environment that is inclusive, equitable, accessible, and adheres to our corporate values. #

📌 IT Network Technician (Toronto)
🏢 Thinkon
📍 Toronto