Technology Solutions 96,900 - $136,800 CAD This role is eligible for a discretionary variable compensation award that considers business and individual performance. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.

TD Securities provides a wide range of capital market products and services to corporate, government and institutional clients who choose us for our knowledge and experience in six key areas of finance: Investment Banking, Debt Capital Markets, Institutional Equities, Private Equity, Precious Metals and Foreign Exchange & Money Market. Our services include the underwriting and distribution of new debt and equity issues, providing advice on strategic acquisitions and divestitures, and executing daily trading and investment needs. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow.

Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. We are growth-oriented, people-focused, and community-minded. We are looking for someone to provide a broad range of systems and application support, research and analysis, administration, performance availability monitoring and management.

Provide hands-on support with production engineering approach for Global Equities Derivatives (BoR) with responsibility for application support, system monitoring, problem escalation, responding to system related user queries and deployment of releases. Meaningful work is fueled by meaningful performance and career development conversations with your manager. Perform controlled incident resolution including prioritization and escalation, involving business and technology partners as appropriate.

Service applications and systems, provide application, systems, operational availability levels that meet or exceed standards and service levels already established, while minimizing operational risk. Promptly schedule packaging and release new applications in a timely manner, reduce change execution times by planning implementations with parallel work streams (while working with stakeholders as appropriate).



Provide prompt, effective day-to-day support, accurately identify and resolve issues, perform controlled and timely incident resolution all while making client satisfaction a top priority.

Deliver effective and defect-free support (application, software and operations), research system issues and opportunities, recommend changes, oversee execution, keep accurate documentation. Design, review, integrate application requirements (e.g. functional, security, integration, performance, quality, operations). Gain understanding of technical aspects of project and break-fix development related to the application, advise developers and solution designers.

Monitor system life cycles, ensure both specs and functionality support business objectives and architecture decisions, re-develop as required. Use meaningful metrics to monitor environment performance. Improve performance and resource utilization by assessing and analyzing opportunities to optimize the operational environment.

Follow established processes/standards, business technology architecture, risk and production capacity guidelines; Identify/implement process improvements to enhance revenue, customer experience and reduce costs. Support business case development, RFI/RFP and SLAs with vendors.

Undergraduate

Degree or Technical Certificate. ~Experience with monitoring tools such as Dynatrace, ITRS, Autosys.

Strong understand of the Service Now ITIL: Change, Incident and Problem management ~ Strong SQL scripting skills with Oracle and MongoDB. ~ Should be comfortable assessing trading systems/components to investigate trade breaks, connectivity and data issues ~ Excellent debugging and analytic skills: ability to isolate root cause across infrastructure, application and database stacks ~ Inspire a positive work workplace and help champion quality, innovation, teamwork and service to the business. Communicate and collaborate with both technical and non-technical professionals. Cultivate winning relationships by building trust with business and technology partners.





TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank.

Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total

Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.

Total

Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. We do our best to communicate outcomes to all applicants by email or phone call.

Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language

Requirement (Quebec only)

📌 IT Remote Support Specialist (Remote) (Toronto)
🏢 TD
📍 Toronto