Join a dedicated IT support team as an IT Support Specialist focusing on delivering outstanding customer experiences across Ontario. This full-time position ensures efficient resolution of technical issues for a seamless user journey. As the first point of contact for IT-related inquiries, you will utilize your expertise to address challenges with hardware, software, networks, and applications.
Your commitment to customer satisfaction and proactive communication will create a positive atmosphere for users. Building solid relationships through effective interaction is key to this role. Key Responsibilities:
- Provide IT support via phone, email, and chat
- Troubleshoot Level 1 hardware and software issues
- Log and manage incidents with attention to detail
- Collaborate with support teams for complex cases
- Deliver service with professionalism and urgency Requirements:
- 1-3 years of relevant IT support experience
- Proficient in Windows OS and troubleshooting
- Strong communication skills in English
- Experience with IT security practices desirable
- Community college diploma or equivalent education Champion user success in your role as an IT Support Specialist.
📌 IT Support Specialist in Ontario (Markham)
🏢 BGIS
📍 Markham