IT Systems & Support Specialist

Basecamp Property Management Ltd Calgary or Canmore, AB (Onsite)

About Basecamp Resorts & Everwild

Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home.

Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality.

Why Work for Us?

Quarterly profit share program!

Be part of the fastest growing hospitality brand in Canada.

Group health benefits plan (Dental, Vision, Paramedical, and more)

Generous staff discounts at all our properties

Family and friends discount at Basecamp properties

Company paid staff events.

We offer competitive wages based on experience.

There is room for advancement in our growing company.

We have a friendly atmosphere.

We believe in working hard and having fun!

Position Overview

We are looking for a hands-on IT Systems & Support Specialist to provide primarily on-site technical support across our Calgary and Canmore offices and hospitality properties, while also taking ownership of key components of our Microsoft cloud and endpoint environment.

This role is ideal for someone who enjoys solving technical issues in person, building strong relationships with staff, and supporting end users in fast-paced operational environments, while also contributing to the design, implementation, and improvement of Microsoft 365, Intune, Azure, and security platforms.

The successful candidate will support day-to-day operations while helping implement and maintain device management, endpoint security, data governance, and identity standards, contributing to a more secure, scalable, and modern IT environment.

This role will also support the organization’s adoption of modern Microsoft capabilities, including security, data governance, and AI-enabled tools such as Microsoft 365 Copilot, ensuring they are implemented in a secure and practical manner.

Salary : Dependant on Experience

Shifts

Full-time/Permanent , 8-hour/day, 40-hour work week

Location

Primarily on-site between Calgary and Canmore properties

Travel

Regular travel between company locations required

Key Responsibilities

DESKTOP SUPPORT & SERVICE DESK

Provide day-to-day desktop and laptop troubleshooting for Windows-based systems

Diagnose and resolve hardware, software, printer, peripheral, and connectivity issues

Deliver exceptional in-person and remote support to corporate and property staff

Track, prioritize, and resolve support requests and help desk tickets

Support meeting room technology, workstations, mobile devices, and shared office equipment





Escalate advanced issues where required and maintain clear documentation of incidents and resolutions

Identify and help reduce recurring issues through improved tracking and root cause awareness

MICROSOFT 365, AZURE & ENDPOINT MANAGEMENT

Administer Microsoft 365 users, licensing, permissions, and shared services

Support and enhance Microsoft Entra ID (Azure AD) including identity, access, and authentication workflows

Design, implement, and maintain Microsoft Intune (MDM/MAM) including device enrollment, compliance policies, and configuration profiles

Build and manage endpoint security policies, including device hardening, patching, and compliance enforcement

Implement and maintain Conditional Access policies and security baselines

Support Microsoft Teams administration and collaboration tools

Lead onboarding and offboarding processes including identity, access, and device provisioning

Continuously improve Microsoft cloud standards, governance, and documentation

MICROSOFT PLATFORM, SECURITY & AI ENABLEMENT

Support the implementation and ongoing improvement of the organization’s Microsoft ecosystem

Assist in enabling and operationalizing Microsoft 365 Copilot in a secure and controlled manner

Help define and implement data governance standards, including classification, access control, and information protection

Implement and maintain Data Loss Prevention (DLP) policies and sensitivity labels

Support enforcement of least-privilege access models across SharePoint, OneDrive, and Teams

Perform audits and remediation of permissions, file sharing, and data exposure risks

Assist with implementation and improvement of Microsoft Purview and compliance capabilities

Contribute to improving the organization’s overall security posture and AI readiness

NETWORKING & PROPERTY TECHNOLOGY SUPPORT

Perform basic troubleshooting of wired and wireless networking issues

Support wireless access points, switching, VLANs, and site connectivity

Assist with ISP escalations and vendor coordination

Support hospitality systems including front desk, POS, printers, and guest-facing technology

Assist with CCTV, access control, and IoT systems where required

Support property rollouts, upgrades, and new site deployments

USER EXPERIENCE, TRAINING & SECURITY AWARENESS

Deliver a qualified, patient, and service-oriented support experience

Train new hires on systems, devices, and Microsoft tools

Deliver cybersecurity awareness and anti-phishing training sessions

Support simulated phishing campaigns and reinforce best practices





Create SOPs and user guides for common processes

Provide white-glove support to leadership and operational teams

DEVICE LIFECYCLE, ONBOARDING/OFFBOARDING & ASSET MANAGEMENT

Prepare, image, deploy, and maintain laptops, desktops, and mobile devices

Lead full onboarding and offboarding processes, ensuring secure provisioning and recovery of assets

Maintain accurate IT asset tracking and lifecycle records

Manage inventory, warranties, and replacement planning

Ensure devices meet corporate security and compliance standards

Assist with office setups, moves, and deployments

PLATFORM IMPROVEMENT & STANDARDIZATION

Identify gaps and recommend improvements in Microsoft and endpoint configurations

Support implementation of a ticketing system and service management processes

Contribute to improving IT processes, automation, and operational maturity

Help standardize systems across all properties

Requirements

4+ years of experience in IT support, systems support, or IT operations

Strong hands-on experience with Windows desktop and endpoint troubleshooting

Proven experience administering Microsoft 365 in a business environment

Hands-on experience with Microsoft Intune (MDM), device policies, and endpoint compliance

Working knowledge of Microsoft Entra ID (Azure AD), Conditional Access, and identity management

Experience supporting or implementing endpoint security, patching, and device hardening

Exposure to Microsoft Purview, DLP, or data governance is a strong asset

Familiarity with Microsoft 365 Copilot or AI-enabled tools is an asset

Basic to intermediate networking knowledge (wireless, switching, TCP/IP)

Experience with onboarding, offboarding, and device lifecycle management

Experience with IT asset tracking or inventory systems

Strong communication skills with a patient, service-oriented mindset

Comfortable delivering training sessions and user education

Ability to work independently in a multi-site, on-site environment

Must have access to a reliable vehicle and willingness to travel between Calgary, Canmore, and company properties

Strong organizational and prioritization skills

Hospitality or multi-site support experience is an asset

Basecamp Resorts and Everwild are an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment.

If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at [email protected] to discuss your needs confidentially

Full time, permanent

Full Time = 40 hours per week

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