The Key Account Service Specialist is responsible for managing customer service workflows, monitoring the flow of work orders from acceptance to invoiced. Aid our client via email, phone and monthly meetings to be the Voice of the Customer and share challenges and success internally with our team, and ensuring accurate portal operations for ASSA ABLOY Entrance Systems. This role emphasizes proactive service coordination, ETA Management, and client communication to maintain operational excellence and customer satisfaction.

Portal

Management & Service Coordination Maintain and update service portals for customer accounts, ensuring accurate data entry and timely processing of work orders and quotes. Handle escalations and discrepancies in quoted amounts, coordinating with estimators and service teams to resolve issues. Track and report on portal activities for internal planning and forecasting Maintenance of Compliance Documents (KA & Local) Maintain accurate records of service agreements, quotes, and portal transactions for audit and reporting purposes.

Customer Communication

Act as a primary contact for clients regarding service agreements, work orders, and portal-related inquiries. Collaborate with internal teams (estimators, customer service, technicians and the dispatch team) to provide timely updates and maintain transparency. Send daily ETA,



Onsite, Pending Invoice reporting for updates for the KAC customer for each district team.

Monitor aging WO & follow-ups, No Hold, Not Invoiced by pulling out the SO report for all customers Maintaining & identifying invoice discrepancies for KAC Quarterly/Monthly /Yearly Reconciliation Report for KAC Performance Indicators Accuracy and timeliness of portal updates. Customer satisfaction scores related to service coordination. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world.

Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world.

Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities.

📌 Key Account Service Specialist (Mississauga)
🏢 ASSA ABLOY Sicherheitstechnik
📍 Mississauga