Become the Lead IT Application Support Specialist at La Vie en Rose, ensuring business applications receive top-notch support. This full time role prioritizes team leadership and operational excellence. You will oversee a team of Application & Integration Specialists, reporting to the Director of IT Infrastructure. The position involves proactive management of incidents, collaboration with IT staff, and maintaining robust relationships with external partners.

Key responsibilities also include performance metric monitoring and developing training plans for teams. Key Responsibilities:

- Supervise and coach team members on incident resolution
- Analyze and manage major incidents efficiently
- Document and analyze incident trends for continuous improvement
- Maintain secure and stable applications through collaboration
- Participate in after-hours support with the team

Requirements:

- Degree in IT or related discipline
- 7-10 years of IT experience, especially with enterprise applications
- Demonstrated leadership in technical teams
- Bilingual communication skills in English and French
- Retail multi-store experience preferred

Drive success in application support with your leadership acumen at La Vie en Rose.

📌 Lead IT Application Support Specialist (Montreal)
🏢 La Vie en Rose
📍 Montreal