Step into the role of Lead ITSM Expert at Master, specializing in IT Service Management to elevate organizational processes. This position can be located anywhere in Canada, with a focus on the Greater Montreal area. In this crucial role, you will oversee the design and implementation of ITSM practices, acting as a subject matter expert to support reliable and compliant service delivery.

With 5–8 years of experience and a solid background in ITIL, you will ensure processes are continuously improved. Proficiency in tools like ServiceNow will be essential to your success in this role.

Key Responsibilities

- Manage ITSM processes end-to-end,



including Change and Configuration • Configure ITSM tools and automate workflows effectively • Serve as escalation for major incidents and drive RCA • Assess incoming change requests for risks and approvals • Define and report on service health KPIs and metrics Requirements:
- Bachelor's degree in IT or Computer Science • Minimum 5 years in IT Service Management • ITIL 4 Foundation certification mandatory • Expertise in ServiceNow platform operations • Solid understanding of service catalog design Lead the way in ITSM at Master and contribute to enhancing service efficiency and compliance across the organization.

📌 Lead ITSM Expert at Master (Montreal)
🏢 Master
📍 Montreal