Lead transformative call center initiatives as a Program Manager with Bell, utilizing cutting-edge AI solutions. This hybrid role demands strategic oversight and effective implementation. As a Lead Program Manager, you will oversee the critical transition to AI-enhanced customer solutions.

This includes driving the Google CCAI integration and ensuring a responsive strategy that aligns organizational goals with user needs. Your comprehensive change management skills will be essential as you guide initiatives to improve service delivery. Key Responsibilities:

- Direct Google CCAI program management and execution
- Act as Agile lead overseeing project timelines and quality
- Develop a detailed plan for Legacy IVR decommissioning
- Collaborate on AI optimization strategies for call centers
- Ensure alignment with business objectives and performance metrics Requirements:
- Bachelor’s degree; advanced degree preferred
- 8-10 years in program or project management
- Expertise in CCaaS, especially Google Cloud CCAI
- Demonstrated success in leading change initiatives
- Solid strategic communication and leadership abilities Shape the future of customer service at Bell by leveraging AI technology in your program management role.

📌 Lead Program Manager for Call Center Solutions (Mississauga)
🏢 Bell Canada
📍 Mississauga