Take charge as Lead Technical Customer Support at Dot Compliance, a leader in compliance solutions for life sciences. Manage operations to ensure customers receive exceptional support experiences while leading a dedicated team.

Your role will focus on the daily management of customer queries, mentoring support engineers, and enhancing operational excellence through effective collaboration with other departments. As a pivotal leader, you will contribute to the performance growth of your team while ensuring adherence to service level agreements.

Key Responsibilities

- Directly manage customer issues as the main escalation point • Participate in on-call schedule alongside team members • Lead the team’s training, onboarding,



and performance reviews • Ensure effectiveness of support processes and team KPIs • Collaborate with other departments for improved service outcomes Requirements:
- Experience in leading customer support teams • Background in SaaS and cloud technology environments • Robust leadership and communication skills • Proficiency in managing SLAs and KPIs • Willingness to engage in on-call responsibilities Support customer satisfaction and operational excellence as the Lead Technical Customer Support at Dot Compliance.

📌 Lead Technical Customer Support at Dot Compliance (Canada)
🏢 Dot Compliance
📍 Canada