Drive operational excellence as a Technical Service Operations Lead. Your expertise will enhance incident management, improve communication, and support high-availability platforms effectively. In this pivotal role, you will coordinate incident response and collaborate with cross-functional teams while analyzing production issues.
The position requires solid incident management experience with ITIL knowledge, observability, and technical operations expertise. You'll thrive in a dynamic environment focused on enhancing platform reliability and addressing operational challenges.
Key Responsibilities
- Serve as Incident Commander for high-impact incidents • Manage incident communications to stakeholders and customers • Conduct blameless Post-Incident Reviews (PIRs)
• Analyze trends and production bugs proactively • Enforce incident management frameworks across teams Requirements:
- 6+ years in incident management or technical operations • Proven ability to coordinate multi-team responses • Strong ITIL foundation and communication skills • Technical expertise in observability tools like Datadog • Comfortable with 24/7 operations and on-call duties Elevate platform reliability and lead the charge for continuous improvement in incident management processes.
📌 Lead Technical Operations for Incident Management and Reliability (Canada)
🏢 Xsolla
📍 Canada
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