Elevate customer support with Ingram Micro as a Senior Zendesk Platform Engineer based in Mississauga. Make a difference by architecting enterprise solutions that adopt AI and automation. In this hybrid role, you will lead the implementation of scalable Zendesk solutions and contribute to transforming the platform into a robust service orchestration layer.

Your role includes mentoring, documentation, and establishing best practices, ensuring that both client and agent experiences are optimized. You'll play an integral part in fostering a culture of knowledge sharing while collaborating closely with diverse teams.

Key Responsibilities





- Lead technical design and architecture for Zendesk deployments • Implement advanced automation and AI capabilities • Optimize implementations and establish performance metrics • Partner with business stakeholders to define requirements • Validate solutions and assess current features with Zendesk Requirements:
- Bachelor’s degree in IT or Computer Science • 5-8+ years in solutions architecture or SaaS • Expertise in Zendesk and its integration APIs • Track record in automation and optimization • Strong analytical and problem-solving abilities Bring your innovative spirit to Ingram Micro and transform the customer service landscape with your Zendesk expertise.

📌 Lead Zendesk Solutions Engineer, Ingram Micro (Mississauga)
🏢 Ingram Micro
📍 Mississauga