Join Thermea Spa Village in Whitby, ON, as a Guest Experience Supervisor and create lasting memories for our guests. Lead a team dedicated to delivering outstanding customer service in a serene spa environment. You will be responsible for supervising operations and elevating our guest services as part of a passionate team.
Communicate effectively, develop operational standards, and ensure adherence to our wellness pillars. Your leadership will play a crucial role in maintaining our commitment to a tranquil and restorative experience for each visitor. Key Responsibilities:
- Oversee team members to ensure efficient operations
- Guarantee exceptional guest service and experience
- Address and resolve guest feedback promptly
- Help refine operational procedures for better service
- Contribute to recruitment and training of staff
Requirements:
- Degree in tourism, hospitality, or related field preferred
- Minimum three years in customer service
- At least one year in a leadership role
- Robust problem-solving and multitasking skills
- Must be fit to work outdoors year-round
Empower guests to relax and rejuvenate; be the guiding force at Thermea Spa Village.
📌 Leadership Role in Guest Experience (Whitby)
🏢 Nordik
📍 Whitby