Become the Manager of Customer Lifecycle at Sleep Country Canada and drive impactful engagement strategies focused on improving customer experience. This position is critical for ensuring excellent onboarding and retention processes in a full time role.

At Sleep Country

Canada/Dormez-vous?, your expertise will shape overall customer engagement through well-crafted marketing initiatives. You will lead cross-team collaborations to maintain personalized communications while analyzing customer behavior to develop strategic solutions. Your efforts will be key in fostering long-term customer loyalty and satisfaction. Key Responsibilities:

- Implement lifecycle-focused email and marketing campaigns
- Collaborate with marketing, merchandising, and data teams




- Optimize customer onboarding and retention workflows
- Utilize analytical tools for performance tracking
- Identify upsell opportunities during customer interactions

Requirements:

- University degree in Business or Marketing
- 4-6 years in customer success and lifecycle management
- Strong analytical and communication skills
- Hands-on experience with ESPs like Braze or Klaviyo
- Use of project management and analytical tools

Lead impactful strategies to support customer success at Sleep Country Canada.

📌 Lifecycle Marketing Manager at Sleep Country (Montreal)
🏢 Bed Bath u0026 Beyond
📍 Montreal