Transform visitor interactions as the Lobby Concierge and Guest Relations Expert, providing exceptional service at the building's front line. Support employees and guests for a seamless experience. In this role, you will serve as a welcoming presence for employees and visitors alike.

With strong problem-solving skills and the ability to coordinate among various teams, you'll help create an inclusive environment that emphasizes service excellence. You'll manage guest inquiries, facilitate a positive atmosphere, and address service-related concerns efficiently. Key Responsibilities:

- Welcome guests and direct them to proper contacts
- Monitor lobby activities and manage visitor flow
- Serve as a communication hub for workplace issues




- Maintain awareness of service interruptions and facilities updates
- Provide real-time support during workplace incidents

Requirements:

- 3-5 years in customer service or hospitality
- Solid communication and interpersonal skills
- Experienced in a visible, customer-facing role
- Ability to manage competing priorities effectively
- Knowledge of workplace programs and services

Drive operational success and exceptional visitor experiences through proactive engagement and comprehensive service management.

📌 Lobby Concierge and Guest Relations Expert (Toronto)
🏢 BGIS
📍 Toronto